Join to apply for the Team Leader role at H&R Block Get AI-powered advice on this job and more exclusive features. Overview At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We aim to maintain a high performing, connected culture where everyone feels like they belong. We are driving a multi-year transformation plan known as Block Next that focuses on innovation, client experience, and sustainable growth. This roadmap is designed to elevate how we work, how we serve, and how we lead in our industry. Joining us as a Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates. Responsibilities Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as the point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure all tax office associates complete work according to deadlines, with attention to quality standards, priorities, and goals Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues Your Expertise Prior experience working in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet all IRS and applicable state requirements Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Customer-centric mindset, with passion, determination, and resilience Able to work a flexible schedule and adapt to business needs High school diploma / equivalent or higher What you'll bring to the team Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to resolve issues Why work for us At H&R Block, we believe in investing in our people and their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available Various discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401k, and Employee Stock Purchase Plan Check all available benefits at The Community You Will Join We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and to belong to a larger team. You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Sponsored Job #42783 Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at H&R Block by 2x Get notified about new Team Lead jobs in Angleton, TX . Lake Jackson, TX $116,000.00-$170,000.00 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr