Overview Join to apply for the Team Leader role at H&R Block. Responsibilities Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Be a knowledgeable resource on tax topics and products for associates. Lead daily team activities and meetings; ensure work is completed on time with attention to quality standards, priorities and overall goals. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve performance issues. Qualifications Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Customer-centric, driven, and resilient with a focus on service. Able to work a flexible schedule and adapt to changing business needs. High school diploma or equivalent or higher. Pay and Benefits The pay range for this position is $15.00 - $65.00 per hour. Local minimum wage laws apply and individual pay decisions depend on job-related factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and company benefits, including medical, retirement, and other programs. Benefits and Community Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) and neurodiversity/caregiver support. Discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401(k), Employee Stock Purchase Plan. Details at . The Community You Will Join H&R Block is committed to a connected culture with trust, care, and inclusion. We strive to create an environment where everyone feels safe to bring their authentic self and belongs to the team. We are an equal opportunity employer and celebrate diversity in the workplace. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment. Location Brighton, IL #J-18808-Ljbffr