Overview Join to apply for the Team Leader role at H&R Block . Responsibilities Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office-related growth objectives. Be a knowledgeable resource on tax topics and products for associates and help them grow. Lead daily activities to ensure all tax office work is completed on time, with attention to quality standards, priorities, and overall goals. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved. Your Expertise Prior experience working in customer service, shift leader, or similar role; experience supervising or managing people. 2+ years as a Tax Professional (if preparing tax returns). Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined, and resilient with a customer-centric mindset. Able to work a flexible work schedule and adjust to business needs. High school diploma / equivalent or higher. Why work for us At H&R Block, we believe in investing in our people and supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply). Check out all available benefits at . The Community You Will Join At H&R Block we remain committed to building a connected culture — trust, care, and connections guide how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support one another. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Retail #J-18808-Ljbffr