Overview Join to apply for the Team Leader role at H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs and we pursue long‑term transformation through Block Next to elevate how we work, serve, and lead in our industry. We are curious, creative, and focused on turning challenges into opportunities that make a meaningful difference where you live, work, and play. Responsibilities Lead a front-line, customer‑centric team of tax office associates and manage a single H&R Block tax office to accelerate seasonal tax business. Provide leadership and development for tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Serve as a knowledgeable resource on tax topics and products for associates and help advance your own knowledge and skills while serving the team. Lead daily team activities, manage associate schedules, and ensure work is completed according to deadlines with quality standards, priorities, and goals. Train and coach associates to execute service standards, recognize outstanding contributions, and conduct regular performance discussions. Lead daily team meetings, communicate essential information, and ensure accurate timekeeping and overtime management. Prepare tax returns as required and collaborate with the District General Manager on growth plans and local partnerships. Qualifications Prior experience in a customer service, shift leadership, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office and the ability to work independently with minimal supervision. Customer-centric mindset, flexibility in work schedule, and strong communication skills. High school diploma or higher. Benefits and Compensation Pay Range: $15.00 - $65.00 per hour (local minimum wage laws apply). Information posted to provide eligibility expectations; final pay decisions depend on experience and location. Potential participation in incentive plans with opportunities for additional earnings. Benefits include Medical Coverage options, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, and Employee Assistance Program with Health Advocate; check for details. Community and Inclusion H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Additional Information Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment. #J-18808-Ljbffr