Overview Join to apply for the Team Leader role at H&R Block . Responsibilities Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Be a knowledgeable resource on tax topics and products for associates. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead and develop a team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions. Qualifications Multi-unit people management experience in the retail, restaurant, banking, or related industry. 2+ years as a Tax Professional. Prior experience in customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. High school diploma or equivalent or higher. Able to work a flexible work schedule and flexibility in work assignments based on business needs. Passionate, determined and resilient with a customer-centric mindset. Benefits Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (with eligibility). Employee Assistance Program with Health Advocate. Check out all available benefits at The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at H&R Block by 2x Get notified about new Team Lead jobs in Potosi, MO . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr