Overview Join to apply for the Team Leader role at H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. Joining us as a Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates. Responsibilities Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address associate issues in partnership with the Associate Relations Center. What you'll bring to the team Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved. Your Expertise Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher. Why work for us We invest in our people by supporting their total well-being. Our benefits support health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program (BetterYou) and support for neurodiversity and caregivers Discounts on everyday items and services Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility varies) The Community You Will Join H&R Block is committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. We are recognized on Best Companies lists and value collaboration and growth. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Note : Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. #J-18808-Ljbffr