Overview Join to apply for the Team Leader role at H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We are focused on a long-term strategy and transformation through Block Next, emphasizing innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. What you will do Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates; advance your knowledge and skills to excel with us. Lead daily team activities to ensure work is completed on time, with attention to quality standards, priorities, and overall goals. Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required, and conduct timely performance reviews; partner with Associate Relations Center to address performance concerns. Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved. Qualifications Multi-unit people management experience in retail, restaurant, banking, or related industry. 2+ years as a Tax Professional. Prior experience in customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently. High school diploma or equivalent or higher; ability to work flexible schedules. Why work for us We invest in our people by committing to their total well-being. Our benefits support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to build healthy habits; neurodiversity and caregiver support. Discounts on everyday items and services; medical coverage, 401k, and Employee Stock Purchase Plan (where eligible). Additional benefits listed at The Community You Will Join We are committed to building a Connected Culture where trust, care, and connections help us feel safe to bring our authentic selves to work. You will work in a recognized environment that supports growth and collaboration. H&R Block is an equal opportunity employer and celebrates diversity. Important notice Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job details Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail Note: This listing includes standard information about the role and responsibilities. If you’re looking to make an impact, H&R Block is the place for you. #J-18808-Ljbffr