Overview Join to apply for the Team Leader role at H&R Block . Our Company At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as front-line manager to lead and develop tax office associates, deliver an outstanding client experience, and help achieve office growth objectives. Be a knowledgeable resource on tax topics and products for associates. Lead daily team meetings, create associate work schedules, ensure accurate timekeeping and overtime management, and ensure deadlines are met with attention to quality standards, priorities, and goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Coordinate with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office associate positions; serve as point of contact for onsite escalated client service concerns. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Your Expertise Prior experience working in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible work schedule and adapt to business needs. High school diploma or equivalent or higher. Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate BetterYou wellbeing program to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Benefits with eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan More information at The Community You Will Join We remain committed to building a connected culture — one in which trust, care, and connections shape how we work together as we create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment that has been recognized on Best Companies lists. You will be surrounded by colleagues who are committed to helping each other grow and support one another. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about compensation. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Some candidates may participate in incentive plans. Eligible associates can enroll in medical and retirement plans and other benefits. Pay Range : $15.00 - $65.00/hr. #J-18808-Ljbffr