Team Manager Apply
Miami, United States | Permanent, full-time
| $40,000 - $45,000 per annum
| $40,000 - $45,000 per annum
Eradicating the final barrier of global communication
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day, from NHS workers to global brands across the world.
Joining our team is not just a career, its being part of something much bigger!
At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: https://en-gb.thebigword.com/about-us/career/
The Role Unveiled
We're the force behind over 10,000 face-to-face bookings and 140,000 phone interpreting calls each month! Our cutting-edge tech automates 70% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.
Join us in bridging language barriers, ensuring clients and skilled linguists are perfectly matched. Our mission? Making everyday situations less daunting for those where English isn't their first language. Lead our high-performing team in the vibrant city of Miami, where effective management and team development take center stage in our mission to break down language barriers.
Your Role in Action
Join us as a Team Manager, where effective management and team development are at the heart of what you do. As a leader in the team, you'll manage and elevate the team's performance through impactful appraisals. Goal setting will be second nature as well as identifying and nurturing development along the way. Youll maintain robust communication within the team and provide empowering coaching to foster a cohesive and high-performing environment. This role is your chance to lead with integrity and drive the success of a dynamic team.
The Perfect Match: Your Skills & Talents
Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:
The Opportunity Awaits
Ready to take the lead in Miami? Submit your Resume; we'd love to hear from you! We'll keep you informed throughout the process. If you'd prefer to join our freelance linguist community as a translator or interpreter, email your details to wordsynk.network@thebigword.com, and we'll be in touch. Successful applicants will undergo a basic criminal background check.
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day, from NHS workers to global brands across the world.
Joining our team is not just a career, its being part of something much bigger!
At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: https://en-gb.thebigword.com/about-us/career/
The Role Unveiled
We're the force behind over 10,000 face-to-face bookings and 140,000 phone interpreting calls each month! Our cutting-edge tech automates 70% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.
Join us in bridging language barriers, ensuring clients and skilled linguists are perfectly matched. Our mission? Making everyday situations less daunting for those where English isn't their first language. Lead our high-performing team in the vibrant city of Miami, where effective management and team development take center stage in our mission to break down language barriers.
Your Role in Action
Join us as a Team Manager, where effective management and team development are at the heart of what you do. As a leader in the team, you'll manage and elevate the team's performance through impactful appraisals. Goal setting will be second nature as well as identifying and nurturing development along the way. Youll maintain robust communication within the team and provide empowering coaching to foster a cohesive and high-performing environment. This role is your chance to lead with integrity and drive the success of a dynamic team.
- Build strong bonds with our interpreters: Nurturing loyalty and commitment.
- Lead, coach, and retain a high-performing team: Ensuring maximum engagement and minimal attrition.
- Monitor and exceed key client/business SLAs: Implementing proactive strategies for success.
- Set and track team KPIs and individual objectives: Conducting impactful meetings for capacity development.
- Onboarding: Support with recruitment and new hires' induction
- Manage daily workloads based on client needs: Address queries effectively.
- Drive improvements in service delivery, satisfaction, revenue, and margins: Collaborate with stakeholders.
- Engage actively in client meetings: Delivering strong resolutions and fostering lasting partnerships.
The Perfect Match: Your Skills & Talents
- Impact-driven, with excellent communication and listening skills.
- Problem solver with a proactive approach, confident in decision-making.
- Passionate about making a positive difference and achieving targets.
- Resilient team player, eager to celebrate successes and promote best practices.
- Previous management experience and stakeholder management skills.
- Comfortable with numerical data, possessing intermediate Excel skills.
Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:
- Generous Paid Time Off (PTO) that increases with length of service.
- Employee Assistance Program 24-hour mental health support to help our team members live happier, healthier lives.
- Qualifications & Development Opportunities You can also access 1000s of online courses to enhance your personal hobbies and interests.
- Long-Service Awards, Wedding & New Baby Gifts
- Up to 2 Paid Volunteer Days Take time off to give back to your local community, or a cause close to your heart.
- Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee Cementing our dedication to being an equal opportunities employer, these valuable groups are active across our organisation, supporting in change initiatives across the business, and shining a light on these important areas.
The Opportunity Awaits
Ready to take the lead in Miami? Submit your Resume; we'd love to hear from you! We'll keep you informed throughout the process. If you'd prefer to join our freelance linguist community as a translator or interpreter, email your details to wordsynk.network@thebigword.com, and we'll be in touch. Successful applicants will undergo a basic criminal background check.
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