Tech Account Manager

Company: Lutz TechLevel: Experienced (3 plus years of professional experience)Type: Full-TimeLocation: Omaha, NE (In-Person) ABOUT LUTZLutz is a business solutions firm, partnering with customers to provide expert advisory and compliance services in Accounting, Financial, Tech, M&A, and Talent. We don’t just offer services; we deliver peace of mind by aligning our work with what matters most to our clients and team members, embodying our promise to Mind What Matters.At Lutz, our people are our greatest asset. That’s why we’ve built a supportive, inspiring work environment centered around our core values: INTEGRITY, HUMANITY, BRAINPOWER, and CONFIDENCE. We foster an atmosphere where professional development is encouraged, your ideas are valued, and work-life balance is more than just a buzzword.TECHAt Lutz Tech, we’re more than a technology provider—we’re innovators, problem-solvers, and trusted advisors committed to driving success for our clients. Our diverse range of services includes outsourced IT, data analytics, and technology consulting, all tailored to solve complex challenges and deliver meaningful results. Whether it’s leveraging data to uncover new opportunities, optimizing business tools like Microsoft Teams, or protecting organizations from cyber threats, we empower businesses to thrive in a fast-paced digital world. We combine cutting-edge expertise with a collaborative, people-first approach (plus some serious gaming skills).We like it here, and we think you will, too. MAKE AN IMPACTAs a Tech Account Manager, your responsibilities will include:Take ownership of a portfolio of client accounts, cultivating trusted advisor relationships with key stakeholders and decision-makersAssume responsibility for client satisfaction and retention, ensuring timely response to needs, concerns, and escalationsProvide proactive consultation, delivering tailored technology strategies that align with each client’s goals and evolving business requirementsOwn and monitor account health, identifying risks, opportunities, and growth potential through regular engagement and business reviewsPrepare and lead quarterly business reviews, renewal discussions, and roadmap planning to drive long-term client valueCollaborate cross-functionally with technical teams, ensuring that service delivery, project execution, and support align with client expectationsStay informed on industry trends, product innovations, and internal service offerings, translating insights into relevant guidance for clientsQUALIFICATIONS3+ years of experience in account management, client success, or consultative roles within technology, IT services, B2B services, sales, or other B2B environmentsBachelor's or Associates degree in communications, business administration, management, or any other related field is preferredProven ability to manage high-value client relationships and drive retention, satisfaction, and upsell opportunitiesStrong business acumen with confidence in engaging executives and business leadersExcellent written and verbal communication skills with attention to detail and professionalismCollaborative mindset with ability to bridge the gap between technical teams and client stakeholdersPassion for technology with a proactive approach to learning and continuous improvementBENEFITSInvestments & IncentivesCompetitive Base Salary | Matching 401k Program | Profit-Sharing |New Client Referral Incentives | Professional Certification Exam IncentivesLifestyle BalancePaid Holidays | Paid Time Off (PTO) | Flexible Schedule |Employee Appreciation Events | Social Events | Family OutingsProfessional DevelopmentFormal Mentor Program | Continuing Education | Leadership Development Program | Professional Memberships | Semi-annual Performance Evaluations | Advancement Opportunities | Certification/Professional License SupportHealth & WellnessComprehensive Medical, Vision, & Dental Insurance | Healthcare and Dependent Care Flex Spending Accounts | Health Savings Account | Short-term and Long-term Disability Insurance | Life Insurance | Company Wellness Events | Employee Assistance ProgramOffice Perks“Dress for Your Day” Attire | Firm-sponsored Meals | Breakfast on Fridays | Bottomless Soda and Snacks