Tech Assistant Position Summary The Tech Assistant plays a vital support role in the radiology department, ensuring smooth patient preparation and workflow efficiency for diagnostic imaging procedures. This position involves greeting and assisting patients, obtaining medical histories, preparing patients for exams, and maintaining safety protocols—especially in MRI environments. The Tech Assistant also performs clinical tasks such as starting IVs, running I-STAT tests, and working up labs for upcoming appointments. Description Job Title: Tech Assistant Reports to: Department Manager Status: Full Time/Non-Exempt The Tech Assistant supports imaging operations by uploading outside studies, maintaining clean and stocked patient areas, and assisting technologists and staff with daily tasks. Flexibility to work at multiple locations and varied shifts is essential. This role requires strong interpersonal skills, attention to detail, and a commitment to providing exceptional customer service in a fast-paced healthcare setting. Tech Assistant Essential Duties and Responsibilities Provide exceptional customer service by greeting and acknowledging all patients in a friendly and professional manner. Work with patients in preparing them for their exams, including obtaining medical histories and assisting with required prep. Obtain detailed information on MRI safety sheet and have patients remove all personal belongings to ensure safety. Start IVs and run I-STAT as needed. Assist colleagues with daily tasks. Work up labs for next day appointments and other assigned tasks. Request outside imaging and/or upload outside imaging for comparisons. Keep patient areas clean and stocked. Other duties may be assigned. Tech Assistant Specific Job Knowledge, Skill and Ability Problem Solving – Collect and research data, identify and resolve problems in a timely manner, and work well in group problem‑solving situations. Ability to multitask. Customer Service – Manage difficult or emotional patients and referring physician situations, respond promptly, and follow through on commitments. Interpersonal Skills – Focus on solving conflict, accept responsibility, use time efficiently, listen without interrupting, keep emotions under control, and remain open to others’ ideas. Oral Communication and Language Skills – Approach others in a tactful manner, speak clearly and professionally, listen, clarify, respond well, write clearly, and read and interpret written information. Team Work – Contribute to building a positive team spirit and support everyone's efforts to succeed. Professionalism – Treat people with respect, keep commitments, uphold organizational values, follow policies and procedures, maintain confidentiality, demonstrate accuracy and thoroughness, and use equipment and materials properly. Attendance – Must be on time, be flexible to work at multiple locations, and work varied shifts. Benefits Medical, Dental & Vision Coverage Health Savings Accounts (HSA available if enrolled in a high‑deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in a Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long‑Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Education and Experience High school diploma or equivalent Prior experience in a medical office; radiology preferred Basic computer skills required Phlebotomy experience required; IV skills a plus Certificates, Licenses, Registrations CPR MA certification a plus Physical Requirements While performing the duties of this job, the employee is occasionally required to sit and regularly required to stand and walk for long periods of time. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, stoop, kneel, talk and hear. The employee must frequently lift and/or move up to 25 lbs and occasionally lift and/or move up to 50 lbs. Specific vision abilities required include close vision, color vision, and ability to adjust focus. #J-18808-Ljbffr