Tech Support Analyst (Level 2) Apply
Location: Miami, Florida Type: Direct Hire Job #674 Salary: $80,000 Tech Support Analyst (Level 2) ORGANIZATION: International Law Firm LOCATION: Miami, FL COMPENSATION & BENEFITS: Base salary up to $95K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more! KEY RESPONSIBILITIES: Assess user issues and provide intermediate troubleshooting methodology Resolve user issues in a timely manner Proficient in Windows 10 OS and core application suite Possess PC troubleshooting skills Able to diagnose issues Understand Voice over IP (VOIP) telephone systems Document new findings, solutions and processes Adhere to use of call ticketing system for all incidents or requests Understand and follow ticket ownership guidelines and system usage Research information as related to IT through internal and external sources Able to setup and troubleshoot video and audio in conference rooms Set up presentation equipment Support the day-to-day Conference Center Technology operational needs Provide equipment to staff Maintain log of technical concerns addressed in system If there are outstanding technical issues, ensure appropriate, clear and concise follow-up Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person REQUIREMENTS: High School Diploma or equivalent 5+ years experience in a professional services or law firm environment Knowledge of Microsoft Office Excellent ability to follow procedures and processes to ensure we remain IT Compliant Excellent customer service skills Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues
