Position Details
Tech Support Desktop Field Services Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Tech Support- Desktop, Field Services
Work Location: Mission Hills, CA 91345
Duration: 12+ Months
Job Type: Onsite
Work Type: Contract
Shift: Day with OT
Job Summary:
- Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.
- The project includes daily operational support and IT Tier 2 end-user device support.
Required Skills:
- 1-3 years of experience in desktop, laptop and smart phones troubleshooting
- Experience with Android and Apple IOS support
- Desktop Support/Field Services
- Must be able to lift up to 70 pounds
Responsibilities:
- Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.
- Deliver daily operational support and IT Tier 2 end-user device support.
- Must have a valid driver's license, car insurance, and a dependable vehicle.
- Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
- Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
- Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
- Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
- Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
Qualification:
- Must have a valid driver's license, car insurance and dependable vehicle
- Provide in-person corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure
Years of Experience:
- 1-3 Years of Experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
