What does a Technical Support Engineer do?Your mission, should you choose to accept it, will be to solve high-complexity issues for our customers and partners. Your tools? Our cutting-edge ticketing system, your company laptop, and—most importantly—your brain.You will be the last line of defense between our customers and chaos. Communication is strictly via email (there might be a direct call once a year, but don't worry, you'll receive coaching for that).ResponsibilitiesSolve & Conquer: Identify issues, analyze them, and make them disappear.Strategic Routing: If you can’t solve it, someone else can; you’ll be responsible for channeling the case to the right team.Precision: Provide fast and accurate feedback to customers.Evolve: Maintain and improve your solutions as needed.Tool Building: Develop or enhance internal tools to make everyone’s work easier.Must-HavesEducation: Bachelor’s degree completed (100% of credits; the physical diploma is not mandatory).Coding Expert: Proficient in at least one programming language.Core Skills: Mastery of Object-Oriented Programming (OOP), object modeling, and relational databases.Analytical Mindset: Strong problem-solving skills.Soft Skills: Diplomacy and excellent communication.Autonomy: Fast and self-driven learner.English: Professional proficiency (both spoken and written).Nice-to-HavesContributions to Open Source projects.Knowledge of Python, JavaScript, XML, and CSS.Familiarity with Git, Linux, and GitHub.Note: We don’t expect you to master our specific tech stack on day one, but we do require solid foundations in any programming language.Tech Stack & ToolsProgramming Languages: Python & JavaScriptDatabase: PostgreSQL (with object-relational mapping)Collaboration Platform: GitHubDevelopment Model: Open with external communityFramework: Odoo (ORM, Workflows, Report Engine, BI, AI)Benefits Salary based on experience. Hybrid Model: Home Office 2 days a week (after the training period). Health & Wellness: Comprehensive Major Medical Insurance (SGMM), Dental, and Life Insurance. Year-end Bonus (Aguinaldo): 30 days of salary. Savings Fund: Capped at the legal maximum. TotalPass: Up to 90% discount on gym memberships. Vacations: 15 days in the 1st year, 20 days in the 2nd, 22 days in the 3rd, and 25 days from the 4th year onwards. Sick Leave: Unlimited justified sick days / 5 unjustified days per year. Public Holidays: 10 days off per year. Parental Leave: 4 additional weeks of maternity/paternity leave.️ Vacation Bonus: 25% (Prima Vacacional).️ Catering: Premium on-site dining, subsidized at the legal maximum. Annual Performance Review: Yearly appraisal and salary review