*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid.

Travel technical Engineer

Onsite in East Moline, IL 61244

Rate - $23/hr.w2 (max)

Travel Requirements-

• Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier.

• End User computing tech specialist traveling 1-2 per month or as business determines to deploy laptops

• This is a Travel Tech role; travel may be required at least once a month or once every 1–2 months depending on client direction.

• Client covers travel expenses (air/hotel/meals, etc.) and it is billable to the client.

• Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas).

Top 3 Skills:

- Hands-on experience in Depot Management/Configuration Center operations.

- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).

- Working experience with Microsoft ecosystem and device management tools

Key Responsibilities:

- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.

- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.

- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.

- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.

- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.

- Conduct monthly inventory audits and reconcile physical assets with system records.

- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.

- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.

- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.

- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.

- Communicate clearly with customers and internal stakeholders through written and verbal updates.

- Follow standard operating procedures, security guidelines, and asset management policies.

Required Skills & Experience:

- Hands-on experience in Depot Management/Configuration Center operations.

- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).

- Working experience with Microsoft ecosystem and device management tools, including:

- O365 / Microsoft 365

- Intune / Endpoint Management

- SCCM / Configuration Management

- Asset Management tools

- Practical working knowledge of ServiceNow for incident, asset, and task updates.

- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.

- Good understanding of shipping, receiving, and inventory control processes.

Behavioral & Professional Competencies:

- Strong written and verbal communication skills.

- Customer-focused mindset with the ability to work directly with end users and stakeholders.

- Ability to prioritize work effectively in a fast-paced, project-driven environment.

- High ownership, attention to detail, and accountability.

- Willingness to work from the office and support hands-on operational activities.

- Positive attitude with readiness to learn and adapt.