Tech Support II

IT Support Specialist II (Contract-to-Hire)Remote home-based position supporting 8 healthcare/urology clinic locations across the Greensboro, Hickory, and Charlotte, NC areas.*Candidates MUST be currently local to the Charlotte, NC metro area*Candidates must be legally authorized to work in the U.S. on a permanent basis without sponsorship and have a valid driver's license/transportation.Travel is required during onboarding and project work:Initially 2-3 days/week onsiteTypically reduces to 1 day/week or less once fully ramped upMileage reimbursement providedEmployment TypeContract-to-HireInitial contract expected to be 3-6 monthsStrong potential for permanent conversionCompensation$30-38/hr W2 DOE - $60,000-$75,000 salary upon conversionMileage reimbursement for client site travelAbout the RoleOur client is seeking an IT Support Specialist II to provide onsite and remote support for healthcare clients. This role is highly customer-facing and requires a strong mix of technical troubleshooting, end-user support, and relationship management.The ideal candidate will have experience supporting Windows environments, Microsoft 365, Active Directory, and workstation hardware/software issues while delivering excellent customer service.Key ResponsibilitiesProvide Tier II desktop and end-user supportTroubleshoot hardware, software, printer, and connectivity issuesSupport Microsoft 365, Active Directory, and Azure environmentsMaintain Windows and Mac workstationsAssist with network troubleshooting and basic server administrationSupport ticket resolution through ConnectWiseParticipate in ongoing technology initiatives, including Intune migrationsServe as a trusted IT resource for clinic staff and stakeholdersRequired Skills4+ years of IT support experienceWindows desktop administration and troubleshootingMicrosoft 365 administration and supportActive DirectoryHardware and software troubleshootingStrong customer-facing communication skillsReliable transportation and ability to travel locallyPreferred SkillsManaged Service Provider (MSP) experienceAzure experienceBasic networking and server administrationHealthcare IT experienceEHR/EMR application support (Epic, Athena, ModMed, Allscripts, etc.)ConnectWise experienceWhat They're Looking ForThis team is seeking someone who is:Strong technically, but equally strong with customer serviceComfortable working independentlyProfessional and polished when interacting with healthcare staffExperienced supporting end users in a fast-paced environmentInterested in long-term growth with the organizationTeam & EnvironmentJoin a growing team supporting healthcare clinicsWork alongside an existing Akkodis consultantImmediate interview processOne video interview with the technical teamCandidates must complete a short recorded video answering technical and behavioral screening questions covering:Troubleshooting methodologyMicrosoft 365 experienceAzure/Active Directory knowledgeNetworking fundamentalsCustomer service approachHealthcare support experience (if applicable)Top Selling Points✅ Remote-first role with limited travel✅ Immediate interview process✅ Contract-to-hire opportunity✅ Healthcare IT environment✅ Exposure to Microsoft 365, Azure, networking, and Intune initiatives✅ Strong mix of technical and client-facing responsibilitiesDISCLOSURES:Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at mia.harpster@akkodisgroup.comEqual Opportunity Employer/Veterans/Disabled.Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance