Role:-Tech Support L1 

Location:-Arkansas City( Day 1 Onsite role)

Key Tasks

1. Incident Solving

   • Resolve known errors using SAP Notes, Knowledge Base articles, and documentation.
   • Perform root cause analysis and provide effective solutions.
   • Strive for high customer satisfaction.
   • Participate in training sessions (e-learning, remote, classroom).
   • Document knowledge through WIKI entries and Knowledge Base articles.

2. Additional Tasks

   • Engage in weekend or 24/7 support activities as required.
   • Report errors to development teams.
   • Contribute to Knowledge Management initiatives.

3. Support Without Incidents

   • Participate in projects that align with organizational goals.
   • Assist with real-time support (chat) alongside experienced support engineers

Skills and Competencies

Required:

• Excellent diagnostic and technical analysis skills.
• Ability to assess, plan, and troubleshoot while gathering customer information.
• Solid understanding of Internet technologies.
• Familiarity with general business terms and processes.
• Excellent communication skills in English (both written and verbal).

Thanks & Regards

Sachida

Sr US IT Recruiter

CelerSoft LLC

1500 South Dairy Ashford RD Suite -355 Houston, Texas - 77077

Direct: 346 200 9722

Office: 832 225 8898 X 206

E-mail: