Job Title: TECH SUPPORT SUPERVISOR

Location: Tamarac, FL(Onsite)

Job Type: Full-Time/ Direct Hire

• Dialpad experience a huge plus
• Run reports
• Understands matrix
• Must have some leadership skills.

• The position is more of a role that guides, forecasts, and oversees productivity.
• Their goal with this role is to track, monitor, address and prevent employees from falling out of compliance.
• They typically do not have any direct contact with the employees, except for when correcting immediate concerns such as real time metrics.
• Any data handled when forecasting or pulling data is handed off to leadership to analyze and address. They're more of a bridge between the leadership team and the employees.
• Manager needs a lot of support/has a lot on her plate and this individual will be her right hand.
• Must have experience managing a call center along with tracking performance.
• Must be data driven
• 5+ years' experience in Tech Support, Customer Service or Help Desk.
• Prior experience in a team lead or supervisory role leading people and technical support teams.
• LAN & Operating Systems Knowledge.
• Knowledge of external Point of Sale Systems and peripherals such as barcode scanners, receipt printers, credit card swipes and touchscreen monitors desired, not required.
• Proficient with Microsoft Office Suite or related software.