True Axis Recruiting is partnering with a respected company in the specialty chemicals industry seeking a Technical Account Manager to support paper mill accounts in the Waterville, Maine area. This is a strong opportunity for a technically skilled, customer-facing professional with deep experience in pulp and paper specialty chemical solutions, technical support, and strategic account development.

Key Responsibilities

• Serve as the primary technical contact for paper mill customers
• Build strong customer relationships and provide trusted technical support
• Offer strategic recommendations to improve product performance and customer operations
• Troubleshoot and resolve technical and product-related issues quickly
• Conduct on-site testing, evaluations, and performance reviews
• Partner with sales leadership on account strategy and opportunity development
• Lead technical check-ins and support business reviews with customers
• Collaborate with internal teams including Sales, Service, R&D, and Portfolio Management
• Document customer visits, findings, and opportunities in CRM
• Maintain regular customer site presence to support service, retention, and growth

Qualifications

• 10+ years of experience in paper and pulp specialty chemical solutions, technical support, and account management
• Strong knowledge of paper mill operations and chemical applications
• Proven ability to solve technical challenges and improve customer processes
• Excellent relationship-building and customer service skills
• Experience with on-site technical/mechanical testing
• Strong written, verbal, and presentation skills
• Proficiency in Microsoft Office, CRM systems, and analytical tools
• Self-motivated with the ability to work independently
• Ability to travel up to 25%, including overnight travel

Education

• Bachelor’s degree in Chemical Engineering, Paper Science, or a related field preferred

Why Join

• Strong earning potential
• Company vehicle and gas provided
• Full benefits package
• Career growth with a respected organization