Technical Account Manager (TAM)

Location: Corona Southern California (Hybrid - On-site/Remote)

GDI is looking for a Technical Account Manager for an MSP Client. This company is a fast-growing Managed Service Provider (MSP) based in Southern California, delivering exceptional IT support and solutions to businesses across a range of industries. We are looking for a motivated and customer-focused Technical Account Manager (TAM) to join the team and work directly with valued partners.

Job Overview

As a Technical Account Manager, you will serve as the primary technical contact for a portfolio of approximately 75 partners, driving the success of our partner relationships and ensuring they receive maximum value from our services. You will be responsible for maintaining strong, long-term relationships, supporting partners' technical needs, and identifying opportunities for new business within your accounts. This role is hybrid, requiring both on-site visits and client-facing activities like lunches, dinners, or golfing to build stronger relationships with partners.

Key Responsibilities

• Account Management: Manage a portfolio of 75 existing partners, ensuring ongoing satisfaction, retention, and growth. Provide proactive technical support and guidance to meet their business needs.
• New Logo Acquisition: Identify and pursue new business opportunities within your portfolio and work to secure additional partnerships.
• Technical Leadership: Serve as the primary technical point of contact for partners, offering solutions and recommendations related to IT infrastructure, security, cloud services, and managed services.
• Consultative Engagement: Develop and maintain a deep understanding of partner needs and business objectives to recommend tailored solutions that align with their goals.
• Partner Advocacy: Ensure partners' success by serving as their advocate within our organization, facilitating seamless communication between technical teams and clients.
• Relationship Building: Actively engage with partners through regular check-ins, on-site visits, and face-to-face interactions, including lunches, dinners, and other social events to strengthen relationships and enhance the partnership.
• Renewals & Upsells: Work with sales and account management teams to identify opportunities for contract renewals, upsells, and cross-sells, ensuring partners receive the full value of our services.
• Metrics & Reporting: Maintain accurate records of partner interactions, track key performance indicators (KPIs), and provide regular updates to senior management regarding the health of your accounts.
• Collaboration: Work closely with the engineering, support, and sales teams to ensure timely issue resolution and exceptional service delivery for your partners.

Qualifications

• Experience: Minimum of 3-5 years of experience in a Technical Account Manager, Customer Success, or similar client-facing role within an MSP or IT services company.
• Technical Skills: Solid understanding of IT infrastructure, cloud services, network security, and managed services. Familiarity with technologies such as Microsoft 365, Azure, AWS, VPN, and firewalls is preferred.
• Sales and Business Acumen: Proven track record of managing client relationships, driving growth, and achieving sales targets. Ability to identify and seize upsell/cross-sell opportunities.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain complex technical concepts to non-technical stakeholders and build rapport with C-level executives.
• Relationship Building: Strong interpersonal skills and the ability to develop and maintain long-lasting relationships with partners. A proactive approach to engaging with partners through both technical and non-technical interactions.
• Self-Starter: Ability to manage your own schedule, prioritize tasks effectively, and work independently in a hybrid environment.
• Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required. Certifications such as CompTIA Network+, ITIL, or similar are a plus.

Compensation

• Salary: Competitive base salary based on experience
• Commission: Performance-based commission structure
• Benefits: Health, dental, and vision insurance, paid time off, retirement plan, and other benefits

About GDI Infotech:

GDI Infotech is a talent-matching company focused on matching the right people to the right positions to assist organizations achieve their strategic objectives. Since our founding in 1993, we've assisted countless organizations in achieving their goals.

Building successful teams requires more than just technical skills. GDI's proven 360 methodology address all attributes for success, creating successful teams.

We positively impact lives daily by matching the right people with the right position.