Technical Analyst

Job Description

Fiserv has a Senior Technical PS Analyst position available for a technical self-starter who will provide implementation services and post-live support for Fiserv Verifast software and peripheral devices. This is an exciting opportunity to be a key part of a team focused on biometric authentication, identity and access management (IAM), and single sign-on technologies within financial services.

This role is significant to our business because it empowers innovative clients and plays a critical role in the successful adoption of Verifast.

What Does a Great Senior Technical PS Analyst Do?

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• Implement and support Verifast software platforms used in employee- and customer-facing environments.
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• Guide clients of varying technical proficiency in building Windows application servers to required specifications.
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• Own and manage simultaneous implementation projects from start to finish, collaborating with client stakeholders at all levels.
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• Host onboarding and training workshops for client associates and executives.
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• Build and maintain Verifast server environments for internal sales and demonstration engagements.
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• Manage assigned projects and upcoming tasks using defined systems and processes.
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• Build and maintain subject matter expert-level knowledge of Verifast capabilities, value proposition, and implementation strategy.
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• Understand financial institutions and the services they provide to their communities.
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• Provide exceptional client service by promptly responding to and resolving support inquiries.
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• Report project status and identify impactful challenges or hurdles.
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• Track and resolve client issues using internal ticketing systems, focusing on reduced time to resolution.
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• Implement and support identity and access management solutions that integrate with Verifast deployments, including SSO, MFA, and biometric authentication.
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• Partner with client security, infrastructure, and application teams to design and troubleshoot authentication, authorization, and access-control integrations.
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• Support client identity integrations involving user provisioning, authentication workflows, role-based access controls, and access management requirements.
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• Evaluate and troubleshoot authentication failures, access issues, federation problems, and security-related incidents across client environments.
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• Serve as a trusted advisor to client security, infrastructure, and application teams on authentication architecture, biometric authentication, SSO integration, and identity-related best practices.
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Technical and Security Responsibilities

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• Manage user, service, and application identities throughout the account lifecycle.
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• Provision, modify, disable, and remove access based on approved business requests.
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• Support access certification, role-based access control, and least-privilege principles.
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• Integrate applications with centralized authentication and authorization services.
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• Support SSO, MFA, federation, SAML, OAuth 2.0, OpenID Connect, LDAP, and Active Directory integrations.
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• Support the deployment and configuration of Verifast authentication solutions within client identity ecosystems, ensuring secure integration with enterprise authentication and access management platforms.
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• Partner with infrastructure, application, cybersecurity, and client teams to secure administrative and application access.
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• Develop or maintain automation scripts and workflows using PowerShell, Python, APIs, or related technologies.
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• Investigate identity-related incidents and support remediation, audits, regulatory reviews, and security assessments.
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• Maintain technical documentation, implementation procedures, operational metrics, and support knowledge.
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• Participate in change management, testing, release activities, and platform health monitoring.
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Basic Qualifications for Consideration

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• Strong verbal and written communication skills.
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• Ability to own and manage multiple simultaneous software implementation projects.
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• Experience working with financial institutions in a technology-focused role.
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• Passion for delivering excellent client onboarding experiences.
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• Experience leading client-facing training workshops focused on functional knowledge transfer.
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• Familiarity with Microsoft Office applications, including OneNote and Project.
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• History of working with internal and external executive stakeholders.
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• Excellent time-management and task-prioritization skills.
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• Technical and analytical experience troubleshooting Windows workstations and servers.
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• Strong knowledge of Windows Server 2008, 2012, 2016, and 2019, and Active Directory.
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• Ability to analyze technical logs to diagnose configuration, network, or application issues.
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• Working knowledge of LAN/WAN networking and connectivity troubleshooting tools.
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• Familiarity with SQL databases and complex table structures.
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• Ability to explain complex systems to technical and non-technical audiences.
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• Flexibility to work after hours or on weekends as needed.
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• Minimum of three years of experience in a technical, client-facing role.
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• Experience with identity and access management concepts, including authentication, authorization, access governance, and identity lifecycle management.
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• Working knowledge of Active Directory, Microsoft Entra ID, LDAP, SAML, OAuth 2.0, OpenID Connect, and multi-factor authentication.
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• Understanding of role-based access control, least-privilege security principles, and privileged access management concepts.
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• Experience troubleshooting identity, authentication, federation, and single sign-on issues in enterprise environments.
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Preferred Skills, Experience, and Education

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• Experience with Fiserv core processing systems and surrounding products.
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• Financial services experience with a credit union, bank, fintech, or technology vendor.
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• Experience with enterprise application systems and multiple integrated surrounding products.
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• SQL development experience.
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• Experience with enterprise biometric authentication systems and devices.
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• Experience with SSO and MFA technologies such as SAML, OAuth, and one-time passwords.
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• Experience with Microsoft Entra ID, Okta, Ping Identity, Active Directory Federation Services, Active Directory, LDAP, privileged access management, and hybrid cloud identity environments.
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• Experience with SailPoint, Saviynt, CyberArk, Delinea, or BeyondTrust.
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• Experience implementing, integrating, or supporting enterprise identity and access management solutions within financial institution environments.
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• Experience designing and supporting SSO integrations between business applications, identity providers, and financial institution environments.
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• Familiarity with Zero Trust principles and identity-centric security architectures.
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• Experience supporting identity governance initiatives, access management processes, and authentication-related compliance requirements.
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Travel Required

Up to 30%. Travel may include client implementation, onboarding, training, and project-support activities.

Core Competencies

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• Client Focus
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• Technical Ownership
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• Project Management
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• Troubleshooting
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• Clear Communication
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• Training and Enablement
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• Operational Discipline
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• Collaboration
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• Accountability
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