Technical Analyst

Acting as a liaison between the System and the end-customer, the Technical Analyst understands the system, data, and applications and helps the users and end customers by analyzing the issues and by developing technical solutions.

Primary Job Responsibilities:

Provide support for software, hardware, and operating system issues, including researching, testing, and communicating potential solutions for clients. Should be able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed. Propose changes to system impacts and suggest alternatives. This may include changes to current processes, applications, file layouts, and web services.

Must have Skills:

• Should be strong at analyzing Java/J2EE applications and resolving problems.
• Hands-on experience using AI coding assistants (e.g., GitHub Copilot) for code generation, debugging, and optimization.
• Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries. The data will be used to analyze issues, when developing solutions, and for testing and verification of results.
• Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.
• Good communication skills to effectively interact with internal and external customers.

Nice to have Skills:

• Prefer people who can do SQL performance optimization that involves refining SQL queries and database structures to enhance the speed and efficiency of data retrieval and manipulation.
• Experience with incident/support ticketing systems and process workflow.
• Conduct root cause analysis for complex performance issues, using Dynatrace and other diagnostics tools to trace issues to specific components, services, or resource configurations.