Technical Business Analyst

W2 Only - No C2C and will not sponsor (Please DO NOT apply if you require sponsorship)

Onsite Center City Philadelphia - 3x a week

Business Analyst

We are seeking a Business Analyst to work in a fast-paced production environment and provide cross-functional team support. This role serves as a key partner between IT developers, business stakeholders, and internal teams to help improve processes, resolve issues, and support operational success.

What You’ll Do

• Serve as a point of contact between IT developers and business stakeholders.
• Gather, clarify, and document business requirements and assess needs for appropriate solutions.
• Analyze business processes, identify trends and root causes, and recommend improvements.
• Reconcile client accounts by comparing client files to internal data sets.
• Research incident tickets and email inquiries, answer application and program questions, and help identify defects or data issues.
• Track resolution progress with IT development teams to ensure timely follow-up.
• Participate in meetings and sprint planning sessions to support project progress and delivery.
• Assist with staff training and support the rollout of new procedures.
• Handle more complex research, investigation, evaluation, and documentation tasks as needed.
• Develop and update work procedure manuals.
• Serve as project lead for business changes that affect processes, procedures, and workflows.
• Perform other duties as assigned.

What We’re Looking For

• Bachelor’s degree in Business Administration preferred, or equivalent experience.
• 3–4 years of proven business unit experience.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and SQL Data Tools.
• Excellent written and verbal communication skills.
• Strong collaboration and customer service skills.
• Solid understanding of the business environment and related systems.
• Ability to work independently with minimal supervision.