Job title: Technical consultant ServiceNow Location: Brussels, BelgiumLanguages: English, Dutch and French Contract Duration:04/05/2026 - 30/09/2026+Possible of extensionWork Mode:50%(Part time and Hybrid)Job Description:To further strengthen the internal ServiceNow team, we are looking for a Technical Consultant ServiceNow with strong hands-on technical knowledge and a clear focus on ITSM. ITSM is the domain that the Consultant will initially deal with; his/her thorough knowledge of the various components of the ServiceNow ITSM solution is therefore crucial.As a Technical Consultant ServiceNow, you will strengthen the internal ESM team with your practical expertise. You analyze and carry out configuration work yourself, support colleagues in their growth through training and coaching.You coordinate the collaboration with an external service provider for larger changes and are the point of contact for all substantive (ServiceNow-specific) aspects of the contract.You will take an active role in optimizing the platform and further professionalizing the use of ServiceNow within the Client.General responsibilitiesAct as Platform Owner ServiceNow.Active knowledge sharing and knowledge building within the internal ServiceNow team.Functional guidance of the two internal team members in building technical competencies.Coordinate with the external ServiceNow service provider regarding the substantive aspects of the contract.Specific responsibilities (focus on ITSM)Perform analysis and configuration work yourselfIndependently perform analyses and implement small and medium-sized configuration adjustments.Provide technical support so that internal employees can make similar adjustments themselves in the long term.Coordination of major changes via external service providerCapturing needs from internal stakeholders, analyzing them and formalizing them in the agreed format.Challenging technical proposals from the external service provider.Drawing up test scenarios, carrying out tests and taking on test coordination for the Client.Follow-up from the implementation to go-live and aftercare.Proactive optimization within the ITSM suiteThe consultant makes proposals and takes the lead in improvements around:Optimization/correction of existing service request flows.Improving the use of the service catalog.Optimization of the CMDB and the introduction of CSDM.Integration of Syncfish with ServiceNow for automatic population of the CMDB.Integration of the current ITSM portal into the already existing unified portal (set up for HRSD / P&O).Further roll-out of knowledge management to stimulate self-service (shift-left principle).Setting up and optimizing reporting and dashboards, and in the long run SLA configuration.Responsibilities in non-ITSM modules such as HRSD and CSMIn addition to ITSM, the consultant also supports as a technical ServiceNow profile:Current and new projects within CSM and HRSD, for example.Elaboration of minor configuration adjustments.Providing technical input to multidisciplinary project teams.Required knowledge and experienceEducation & experienceBachelor's degree in Computer Science, Engineering or equivalent through experience.At least 8 years of experience in ServiceNow implementation projects in a technical role.Technical Skills:In-depth knowledge of ITSM and out-of-the-box ServiceNow processes (10 years).Excellent knowledge of / demonstrable experience with ServiceNow configuration (Flow Designer, scripts, UI policies, business rules, catalog items, CMDB, SLAs) (10 years).Proven experience with API integrations, Flow Designer/IntegrationHub, and security components such as ACLs and roles (5 years).Experience in creating documentation regarding the ServiceNow configuration (5 years).In-depth knowledge of ITIL v3/4 processes: at least ITILv3/4 Foundation certified.Knowledge of Agile methodology such as Scrum (3 years).The candidate is preferably ServiceNow Certified System Admin.Experience within the (federal) public sector is a strong asset.Soft skillsYou are used to working independently and can quickly adapt to new environments and teams.You have strong communication skills and can clearly explain complex concepts to various stakeholders.You are proactive, result-oriented (you can deliver) and can set priorities well in a dynamic work environment.You can report clearly on progress, issues and decision points.You have a good command of Dutch or French (one is the official language, the other is at least very good) and English.