OverviewYou will work closely with customers to assist with their deployment of ArcGIS Enterprise and our broad array of other software offerings. These customers represent our most challenging and technically accomplished partners, and your work will provide them with the expert advice that is essential to the success of their deployment.ArcGIS brings together maps, apps, data, and people to make smarter decisions and enable innovation. Our Professional Services Division plays a crucial role in the deployment, usage, and innovation of the ArcGIS platform. Our mission is simple yet powerful: enable user success through the deployment of ArcGIS, broaden the impact of geospatial technology, and push the platform to make our own technology better.As part of Esri’s Professional Services division, you’ll be at the forefront of geospatial innovation, breaking ground in new markets, pushing the boundaries of what’s possible, and delivering transformational solutions to high-profile clients. With nearly 1,000 technical and business professionals, our team is committed to helping users succeed and empowering you to grow into a confident, capable developer.Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.ResponsibilitiesAssess customer requirements and provide recommendations on effective ArcGIS Enterprise architecture, design, and usageDeploy, configure, and migrate ArcGIS Enterprise across diverse environments (on‑prem, cloud, operating systems, and security architectures)Guide customer IT, GIS, and database teams through implementation decisions and best practicesCommunicate ArcGIS platform capabilities and technical concepts to both technical and non‑technical stakeholdersTroubleshoot ArcGIS Enterprise deployments and coordinate with related infrastructure teams (networking, storage, security)Identify performance requirements and analyze system performance using Esri and industry‑standard toolsRecommend strategies for performance monitoring, optimization, and long‑term system healthCollaborate within Esri’s technical community to share knowledge and solve complex technical challengesRequirements5+ years of experience supporting the implementation, support, and optimization of enterprise geospatial technologyExperience with ArcGIS Enterprise deploymentAbility to clearly communicate technical details, whether to other technical peers or non-technical project managers or customersBe self-motivated, a proactive problem solver, team-oriented, and creativeExceptional interpersonal, written/verbal communication, multi-tasking, and presentation skillsEntrepreneurial attitude and willingness to learn--you must thrive in a dynamic cross-functional team environmentVisa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the USBachelor’s degree in geography, computer science, GIS, or a related STEM fieldRecommended QualificationsFamiliarity with Windows Operating Systems, IT / infrastructure principles and practicesFamiliarity with networking and security conceptsWorking knowledge of scripting languages such as Python, or PowerShellFamiliarity with ArcGIS Online configurationMaster’s in geography, computer science, GIS, or a related STEM field#LI-AN1#LI-OnsiteTotal RewardsEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.A reasonable estimate of the base salary range is$82,160—$138,320 USDThe CompanyAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.