Technical Delivery Manager

Technical Delivery ManagerFull-Time | On-Site | Richmond, VAAbout AMC TechnologyAMC Technology has spent over 30 years helping companies improve the contact center agent experience through integration and innovation. We’re a small, fast-moving software and services company that combines technology, services, and creativity to solve complex customer engagement challenges.We work with large enterprise customers to implement sophisticated contact center and customer experience solutions involving Salesforce, voice platforms, AI, and enterprise communications technologies.We’re looking for an experienced Technical Delivery Manager to take ownership of customer implementations and ensure projects move from planning through successful production deployment with clear accountability, strong execution, and predictable results.About the RoleThe Technical Delivery Manager owns the execution and delivery of customer implementations across the project lifecycle.You’ll coordinate engineers, technical architects, customers, partners, and internal stakeholders to ensure projects are properly planned, staffed, executed, and delivered.This is not simply a project administration role. You’ll need enough technical depth to understand the solutions being implemented, identify dependencies and risks, challenge assumptions, facilitate technical discussions, and make sure issues are driven to resolution.You will not necessarily design the solution yourself. Your responsibility is to make sure the right technical resources are engaged, decisions are made, dependencies are managed, and customer commitments are achieved.What You’ll DoCustomer Implementation DeliveryOwn customer implementations from project initiation through production deployment and stabilizationDevelop and maintain project plans, milestones, dependencies, deliverables, and implementation schedulesCoordinate engineering, architecture, customer, partner, and internal resourcesEnsure project scope and customer commitments are clearly understoodDrive projects forward and maintain accountability for agreed-upon actions and deliverablesManage multiple customer implementations concurrentlyEnsure implementations are delivered on time, within scope, and with appropriate qualityTechnical Delivery CoordinationServe as the delivery lead for a cross-functional technical team responsible for customer implementationWork closely with architects and senior engineers to translate solution designs into executable implementation plansEnsure the appropriate technical resources are engaged at each stage of the projectUnderstand technical dependencies across Salesforce, integrated systems, customer infrastructure, and deployment environmentsFacilitate technical discussions and ensure decisions, actions, and ownership are clearly establishedIdentify issues that require deeper architectural or engineering involvement and engage the appropriate resourcesEnsure technical blockers are actively managed rather than allowed to stall deliveryCustomer & Stakeholder ManagementServe as a primary delivery contact for customer stakeholdersEstablish clear expectations regarding scope, responsibilities, dependencies, timelines, and deliverablesLead regular customer project and status meetingsCommunicate project status, risks, issues, decisions, and next steps clearlyCoordinate activities between customer teams, AMC resources, Salesforce, technology partners, and other vendorsManage customer expectations when priorities, dependencies, or timelines changeBuild strong customer relationships while maintaining appropriate project governance and accountabilityProject Governance & Risk ManagementIdentify project risks, dependencies, and potential delivery issues earlyMaintain project plans, action items, decision logs, and risk trackingEscalate significant risks and issues before they jeopardize customer commitmentsManage scope changes and identify work that falls outside agreed project boundariesMonitor project effort and resource utilization against project expectationsProvide management with accurate visibility into project healthConduct implementation reviews and capture lessons learned to improve future deliveryDelivery QualityEnsure implementation work follows AMC delivery standards and established technical practicesCoordinate testing, customer validation, production readiness, and deployment activitiesConfirm prerequisites and dependencies are satisfied before major project milestonesEnsure appropriate documentation and knowledge transfer are completedDrive issues through resolution rather than simply documenting or escalating themHelp improve AMC’s implementation methodology, tools, templates, and delivery processesWhat You’ll Bring4–7 years of experience managing technical implementations, technology projects, or enterprise software deploymentsDemonstrated experience owning projects from initiation through production deploymentExperience coordinating software engineers, architects, customers, vendors, and other technical stakeholdersStrong understanding of project planning, scope management, scheduling, dependencies, risk management, and resource coordinationEnough technical depth to understand system integrations, APIs, cloud applications, environments, and enterprise technology dependenciesAbility to facilitate technical discussions without needing to be the primary solution architectExperience identifying risks and driving technical and organizational issues to resolutionStrong customer-facing communication and meeting leadership skillsAbility to manage multiple concurrent projects and competing prioritiesStrong organizational skills and attention to detailAbility to work independently while collaborating effectively with technical and business teamsComfortable taking ownership and holding both internal and external stakeholders accountable for commitmentsPreferred ExperienceExperience delivering Salesforce implementations or Salesforce-related consulting engagementsFamiliarity with the Salesforce platform and implementation lifecycle, including environments, configuration, integrations, testing, deployment, and release managementExperience with Salesforce Service Cloud, Agentforce, Agentforce Voice, or Salesforce contact center technologiesSalesforce certifications are strongly preferred, particularly certifications related to Salesforce administration, Service Cloud, consulting, architecture, or AgentforceExperience working within the Salesforce partner or consulting ecosystemExperience delivering enterprise SaaS or cloud software implementationsExperience with contact center, telephony, CCaaS, or enterprise communications technologiesExperience delivering integration projects involving multiple enterprise systemsExperience working in a professional services, consulting, or customer implementation organizationExperience with Agile or hybrid software delivery methodologiesExperience with project management and professional services automation toolsPMP, PMI-ACP, Scrum, or similar project management certificationWhat Success Looks LikeYou’ll know you’re succeeding when:Customer implementations have clear plans, ownership, milestones, and accountabilityEngineers and architects know what they are responsible for and when it needs to be completedCustomer dependencies and responsibilities are identified and actively managedRisks and blockers are identified early rather than becoming last-minute surprisesTechnical issues are driven to resolution with the appropriate resources involvedScope changes are recognized and managed rather than silently absorbedCustomers receive consistent and accurate communication about project statusProjects move predictably from design through implementation, testing, deployment, and stabilizationLeadership has reliable visibility into project health, resource requirements, and delivery risksCustomers view AMC as a trusted Salesforce and technology implementation partner, not simply a software vendorWhy You’ll Love It HereAt AMC, you’ll be part of a close-knit, innovative team where individual contributions matter. You’ll have significant ownership of customer implementations, direct access to company leadership, and the opportunity to work with experienced engineers on complex enterprise technology projects.You’ll also have the opportunity to deepen your Salesforce expertise and certifications while helping shape how AMC delivers Salesforce, contact center, voice, and AI projects as we continue expanding our professional services and consulting capabilities.Benefits25 paid days off annuallyEmployer-paid medical, telehealth, disability, and life insuranceOptional dental and vision coverageFlexible work hours401(k) with company matchShort- and long-term incentive plansCompany-sponsored eventsOngoing professional, Salesforce, and technical trainingCompensationThe base salary for this role is $115,000.LocationApplicants must be located in the Richmond, Virginia area and able to work full-time during standard Monday–Friday business hours in our Scotts Addition office.AMC Technology, LLC is an Equal Opportunity Employer.