Technical Field Specialist Apply
Cognizant has a unique and exciting opportunity for someone who has a passion for fitness and physical activity, combined with experience and enthusiasm for technical devices. As a Technical Field Specialist, you will collaborate closely with your team to support leading-edge work being done at a top tier technology company, all while achieving your personal fitness goals.
The Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field data collection experiments and pilots.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times daily (additional physical activities a plus).
This role includes:
- Working with the Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests.
- Reviewing device configuration requirements.
- Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
- Working with the staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers
to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin. - Conducting and leading in-field data collection.
- Providing frequent status updates.
- Addressing any technical issues that occur in the field.
- Documenting, reporting, and sharing feedback on pilot results, downtimes, bugs, and opportunities for efficiency and automation.
- Verifying that data collected has successfully transferred to backend systems.
- Participating in data analysis and extraction as required.
- Proactively identifying areas for program and workflow improvement.
Requirements:
- BA/BS degree is preferred, or min. 2-3 years of relevant testing / support experience is required.
- Must have 1+ years of QA testing or technical support experience of Mobile Apps.
- Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, Javascript, etc skills a plus).
- Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather.
- Strong verbal and written English communication skills with the ability to communicate cross functionally with local and Global teams/stakeholders.
- Drivers license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
- Some US-based travel may be required
- Ability to pass driver history restrictions
Successful candidates have:
- Strong teamwork skills
- Ability to represent the company in a professional manner
- Comfort with a fast paced environment
- Aptitude for learning new technologies
- Strong organizational skills and superior attention to detail
- Strong analytical and problem-solving skills
- Ability to meet deadlines and schedules and be accountable
- Ability to document testing results in a detailed and organized manner
- Ability to create or refine processes and identify opportunities for improvement
Background and Driving Record
- No DUI convictions in the past five (5) years
- No hit and run convictions
- No driver's license suspensions in the past five (5) years
- No more than two (2) moving violations or chargeable accidents within past four (4) years
- Valid US driver's license (no temporary permits)
- International drivers have 90 days after enrollment date to obtain a US license
- Have no criminal record
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Candidates must be local to San Jose, CA area or willing to relocate at their own expense.
Cognizant has been recognized as one of Americas Greatest Workplaces in 2023 by Newsweek and Plant-A Insights Group. Based on a large-scale employer study of over 389,000 company reviews, this award recognizes Cognizants commitment to our associate programs, benefits and more.
The hourly rate for this position is between $24.00 - $26.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizants discretionary annual incentive program, based on performance and subject to the terms of Cognizants applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 02 2024
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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