The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers.In addition, the Technical Helpdesk Engineer will: record data into the computer system provide vehicle and concern detail about cases identify and report on vehicle case histories, trends, and analysis deal with and respond to telephone calls and emails Qualifications Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will: be an automotive professional have excellent automotive knowledge have worked within a high-performance, collaborative, constructive peer group be able to describe and understand complex technical issues clearly be confident in technical concern resolution be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements have qualification of City and Guilds or NVQ L3 have a HV qualification (IMI3 or higher)