Technical Lead/SME (Microsoft 365)

Job Title: Technical Lead/SME (Microsoft 365)

Organization: Transportation Security Administration (TSA)

Location: Springfield, VA

Position Type: Full-Time

Position Overview

We are seeking a highly experienced and technically proficient Technical Subject Matter Expert (SME) to provide advanced technical expertise and guidance in support of the Transportation Security Administration (TSA) in Springfield, Virginia.

The ideal candidate will possess deep hands-on experience across Microsoft Windows environments, cloud technologies, and Microsoft 365 enterprise services. This individual will serve as a senior technical resource responsible for troubleshooting complex technical challenges, evaluating enterprise technology solutions, providing architectural guidance, and supporting the design, implementation, optimization, and maintenance of enterprise IT environments.

The successful candidate must have a strong technical foundation, the ability to work independently in complex enterprise environments, and the communication skills necessary to collaborate with government stakeholders, technical teams, system administrators, engineers, and leadership.

This is a highly technical position requiring someone who can get into the details, solve difficult problems, and provide expert-level recommendations.

Key Responsibilities

Windows Enterprise Infrastructure

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• Serve as a technical authority for Microsoft Windows enterprise environments, including Windows 10/11 and Windows Server.
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• Provide advanced troubleshooting and resolution of complex operating system, configuration, performance, and compatibility issues.
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• Demonstrate strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, and identity management.
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• Support enterprise endpoint management, configuration, patching, security hardening, and system lifecycle management.
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• Evaluate and recommend improvements to Windows infrastructure, endpoint configurations, and enterprise operating environments.
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• Support integration between on-premises infrastructure and cloud-based services.
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Cloud Technologies and Infrastructure

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• Provide technical expertise across enterprise cloud environments, with emphasis on Microsoft Azure.
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• Support cloud architecture, migration, integration, configuration, and optimization initiatives.
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• Demonstrate knowledge of Azure Active Directory (Microsoft Entra ID), identity and access management, conditional access, and authentication technologies.
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• Understand hybrid cloud environments and integration between on-premises Active Directory and cloud services.
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• Evaluate cloud security, governance, availability, scalability, and performance considerations.
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• Provide technical recommendations for cloud modernization and infrastructure improvements.
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• Microsoft 365 Enterprise Services
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• Serve as a subject matter expert across Microsoft 365 enterprise technologies.
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• Demonstrate strong technical knowledge of:
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o Microsoft Exchange Online

o SharePoint Online

o Microsoft Teams

o OneDrive for Business

o Microsoft Entra ID

o Microsoft Intune

o Microsoft Defender

o Microsoft Purview

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• Support Microsoft 365 tenant administration, configuration, troubleshooting, and optimization.
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• Provide expertise in identity management, access controls, endpoint management, collaboration services, and security policies.
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• Troubleshoot complex Microsoft 365 integration, connectivity, authentication, and service-related issues.
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• Support enterprise migrations, upgrades, service enhancements, and technology adoption initiatives.
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Technical Leadership and SME Support

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• Serve as the primary technical advisor and escalation resource for complex enterprise IT challenges.
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• Analyze existing technical environments and identify opportunities for improvement, modernization, and optimization.
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• Develop technical recommendations, solution designs, architecture documentation, and implementation strategies.
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• • Work closely with government stakeholders and technical teams to translate operational requirements into technical solutions.
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• Review technical designs, configurations, implementation plans, and proposed technology changes.
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• Provide technical mentoring and knowledge transfer to other IT professionals.
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• Research emerging technologies and assess their applicability to TSA's enterprise IT environment.
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• Ensure proposed solutions align with enterprise architecture, cybersecurity, operational, and government compliance requirements.
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Required Qualifications

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• 10+ years of progressive experience in enterprise IT infrastructure, systems engineering, cloud engineering, or a related technical discipline.
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• Extensive hands-on experience with Microsoft Windows operating systems and Windows Server environments.
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• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, and enterprise identity management.
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• Demonstrated experience supporting Microsoft Azure and hybrid cloud environments.
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• Extensive experience administering and troubleshooting Microsoft 365 enterprise services.
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• Strong understanding of Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams, and OneDrive.
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• Experience with PowerShell scripting and automation.
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• Strong understanding of enterprise networking, infrastructure integration, security, and endpoint management.
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• Experience troubleshooting complex technical issues across multiple integrated enterprise platforms.
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• Ability to independently research, analyze, and resolve sophisticated technical problems.
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• Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to both technical and non-technical audiences.
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