IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAbout the role As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters. You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies. How you'll make an impactYour responsibilities will include:Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case ManagersGuiding, advising and assisting employer clients who require specialist technical assistanceInteracting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated mattersProviding employers, employer consultants and other involved parties with updates in relation to litigated mattersUndertaking adverse decision quality revisions and endorsementsCompleting case conferencing with Case Managers and attending claims review meetings when requiredUndertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as requiredMentoring and coaching other members of your team About youWe’re interested in hearing from people who possess:Experience within the Worker’s Compensation industry and in the application of Work Cover legislationAbility to interpret and apply Accident Compensation ActFantastic customer service skillsExceptional communication and interpersonal skillsExperience in client service roleCoaching, mentoring, and leadership skillsBachelor of Law Degree and/or Industry Related Qualifications will be idealWhat we can offer you:Monthly RDO (Rostered Day Off) after the completion of your probationary period Attractive remuneration packaging & flexible work arrangements including Work from HomePaid Parental LeaveReproductive leave Birthday Club: Enjoy a day off during the month of your birthday, on GB!Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;Exciting career – as our Company grows, so do the opportunities for our people;Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards; and employee assistance program for yourself and immediate family members.A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)To apply: If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying.