Position Summary:

The Technical Operations Analyst will play a crucial role in ensuring the smooth operation of our technical infrastructure. This individual will be responsible for monitoring systems, troubleshooting issues, and optimizing performance to support the company's goals. The ideal candidate has a strong technical background, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Responsibilities:

• Monitor system performance and netiestwork availability.
• Identify, diagnose, and resolve technical issues.
• Perform routine maintenance and upgrades to hardware and software.

• Provide technical support to internal teams and end-users.

• Respond to and resolve incidents and service requests in a timely manner.
• Document and track issues, solutions, and support activities.

• Analyze system performance data to identify areas for improvement.

• Implement solutions to enhance system efficiency and reliability.

• Collaborate with development teams to optimize application performance.

• Maintain detailed documentation of technical processes, configurations, and procedures.

• Generate regular reports on system performance and incidents.

• Assist in the creation of technical training materials for staff.

• Ensure systems comply with company policies and industry standards.

• Assist in the implementation of security measures to protect company data.

• Participate in regular security audits and vulnerability assessments.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2-4 years of experience in technical operations, IT support, or a similar role.

• Proficiency in system administration, including Windows and Linux environments.

• Experience with network infrastructure, including routers, switches, and firewalls.

• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).

• Familiarity with scripting languages (e.g., Python, Shell).

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Detail-oriented with strong organizational skills.