Key Responsibilities

Program & Stakeholder Management

• Act as the program owner and SPOC for the client across the entire engagement.
• Build and maintain strong relationships with Product Owners, Technical Leads, and senior client stakeholders.
• Own program governance, delivery reporting, and escalation management.
• Ensure continuous alignment between client priorities and offshore execution teams.
• Lead monthly and quarterly steering committee meetings, preparing executive-level metrics, dashboards, and status reports.

Scrum Master Responsibilities

• Facilitate all agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Ensure consistent adherence to agile processes across multiple pods and teams.
• Track sprint velocity, backlog health, and delivery commitments.
• Proactively identify, track, and remove impediments in collaboration with client stakeholders and offshore leads.
• Champion a continuous improvement mindset through retrospectives, feedback loops, and process optimization.

Team Orchestration & Coordination

• Work closely with internal Technical Architects and Team Leads to ensure uninterrupted progress.
• Enable cross-pod collaboration and promote knowledge sharing across teams.
• Partner with Data Engineering Leads and team members to ensure sprint and milestone commitments are met.
• Align teams on best practices for coding standards, documentation, testing, and release management.

Delivery Oversight & Risk Management

• Track progress across all workstreams at an overall program level.
• Maintain a master delivery tracker covering epics, sprints, milestones, and deliverables.
• Identify delivery risks early, develop mitigation strategies, and escalate proactively when required.
• Monitor and report delivery health metrics including velocity, burndown, quality, and predictability.

Onsite Presence & Client Value

• Serve as the voice of the offshore team onsite and the voice of the client offshore.
• Provide real-time context, clarity, and feedback to reduce turnaround time and rework.
• Accelerate decision-making by facilitating timely issue resolution.
• Represent delivery excellence and ensure high levels of client satisfaction, trust, and engagement continuity.

Support Data Science Expansion & New Opportunities

• Stay closely aligned with evolving business requirements and Data & AI initiatives.
• Identify and surface expansion opportunities, change requests, and adjacent use cases.
• Share client insights and feedback with Delivery and Sales leadership to strengthen long-term engagement strategy.

Required Skills & Qualifications

• Proven experience as a Technical Program Manager and/or Scrum Master in complex delivery environments.
• Strong understanding of Agile/Scrum methodologies and delivery metrics.
• Experience managing onsite–offshore delivery models.
• Excellent stakeholder management and executive communication skills.
• Background in Data Engineering, Analytics, or AI programs preferred.