Technical Records Specialist

Position DetailsJob Title: Technical Records SpecialistLocation: Boise, IdahoWork Arrangement: OnsiteDuration: 7+ MonthsWork Authorization: US Citizens / Green Card Holders onlyInterview Process: Face-to-Face / WebcamKey ResponsibilitiesMaintain specialized software used for program data collection, evaluation, and reporting.Provide customer service and technical assistance to external customers, families, and healthcare providers.Enter, retrieve, maintain, and monitor information in computerized record systems.Extract and analyze data for reporting, data visualization, and program evaluation.Conduct data quality assessments, identify errors, and implement improvements.Troubleshoot software and process-related issues and develop appropriate solutions.Research information from various sources to identify and resolve problems.Interpret and explain applicable laws, regulations, policies, and program guidelines.Prepare, review, and proofread business correspondence and documentation.Support quality improvement initiatives and other projects as assigned.Required QualificationsExcellent communication and customer service skills and experience.Experience analyzing information and researching multiple sources to identify and resolve problems.Strong attention to detail and accuracy.Experience entering and retrieving data using computerized record management systems.Experience composing and proofreading professional business correspondence.Working knowledge of Microsoft Excel, Word, Teams, and Outlook.Experience monitoring record systems, identifying errors, and correcting data inconsistencies.Ability to interpret, explain, and apply laws, regulations, and complex policies.Experience interacting with individuals from diverse cultural and socioeconomic backgrounds, including handling stressful situations.Ability to work independently and collaboratively while learning program procedures and guidelines.Important Additional Information1. Initial Work Hours:During the first couple of weeks, the position will start at approximately 15–25 hours per week.Hours will gradually increase to approximately 35 hours per week.3. Writing Submission:The candidate is required to complete a separate document called the "Writing Submission."The completed document must be uploaded to the reference page as part of the submission process.4. Overtime Policy:Any overtime must be approved in writing beforehand.Please confirm your understanding and acceptance of this requirement.