Customer Service Technical Representative Aluminum Can

Fulltime opportunity

Southern Indiana

The position reports to the Customer & Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at the company's plant in southern Indiana.

This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.

Key Qualifications

5+ years of Aluminum can & lid manufacturing knowledge

Data analysis and problem solving skills

Rigid Container Sheet (RCS) manufacturing process knowledge

RCS metallurgy knowledge

Strong communications skills, both written and verbal

Interpersonal astuteness

Negotiations skills

Has strong interpersonal skills and works well with Customers.

Outgoing

Represent them well

Technical face that they get to know and work closely with Quality & Commercial organization.

Must be able to travel when needed.

Key Responsibilities

Identify, drive, and/or facilitate product changes through commercialization.

Works with customers during process upset conditions; minimize financial impact.

Resolve customer quality issues efficiently and process claims.

Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives

that result in win-win for the company and the customer.

Establishes relationships at various levels at customer plants.