Technical Sales Manager - Up to $100k/annually DOE!

This position is a direct hire opportunity!

Integrity Trade Services is hiring a Technical Sales Manager for our industrial services client to start immediately up to $100k/annually DOE! Receive comprehensive benefits through our client upon hire!

Responsibilities:

We are seeking an experienced Technical Service and Parts Sales Manager to lead our client's Service Department, support aftermarket growth, and deliver outstanding customer support. This role plays a key part in enhancing the customer lifecycle, expanding parts and service offerings, and driving high levels of customer satisfaction. The Manager will lead a high-performing team, oversee technical support, and develop strategies that increase revenue through parts and service sales. The ideal candidate brings strong HVAC technical expertise, proven leadership skills, business acumen, and a commitment to continuous improvement.

• Lead the Service Department and support growth in aftermarket parts and service sales.
• Serve as the primary technical contact for customers through phone, email, and Teams.
• Troubleshoot recurring customer issues involving VFDs, controllers, sensors, and network communication.
• Perform root cause analysis on escalated technical problems.
• Manage pricing updates, templates, quotes, orders, returns, and invoicing.
• Monitor backlog to ensure timely fulfillment of parts and service requests.
• Use CRM tools to track inquiries and coordinate internal resources.
• Build parts sales through strong technical knowledge, responsiveness, and customer relationships.
• Partner with Sales to identify upsell and cross-sell opportunities.
• Track and resolve warranty issues related to mechanical, electrical, and performance concerns.
• Coordinate labor and materials needed for field warranty resolutions.
• Escalate recurring failure patterns to engineering and supply chain teams.
• Develop and deliver technical training programs for internal teams and customers, both in the factory and on site.
• Oversee training logistics, scheduling, certification, and related promotional efforts.
• Coordinate commissioning and startup support for hygienic air handler products and other technical field visits.
• Lead, mentor, and develop a high-performing team while setting clear goals and performance expectations.
• Promote a culture of accountability, safety, and continuous process improvement.
• Implement Lean practices and other efficiency-focused initiatives.
• Support parts forecasting and inventory planning.
• Develop go-to-market strategies for aftermarket parts and services.
• Conduct market research and competitor analysis to support growth initiatives.
• Collaborate cross-functionally to define offerings, pricing, and marketing campaigns.

Location: Comstock Park, MI

Schedule/Shift Details: Day shift

Qualifications:

• Bachelor’s degree in Business or a technical field preferred.
• 5–10 years of experience in aftermarket parts and customer support, including 5 years in leadership.
• Strong knowledge of HVAC systems, including fan performance, gas burner systems, and electrical systems.
• Experience with ERP, CRM, and Microsoft Office.
• Strong business acumen and project management skills.
• Ability to interpret technical documents and blueprints.
• Proven ability to hire, develop, and lead high-performing teams.
• Excellent communication, emotional intelligence, and conflict resolution skills.
• Results-driven mindset with adaptability and a commitment to continuous improvement.
• Willingness to travel occasionally.

Benefits:

• Medical
• Dental
• Vision
• PTO
• 401k

Why choose Integrity Trade Services?

At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.

Interested? Want to Learn More?

Reach out to Melissa Bauza at or call/text 708-321-1266!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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