MAU is hiring a Technical Service Representative – Coatings for our client in Ashtabula, OH. As a Technical Service Representative – Coatings, you will provide direct technical support to the Coatings Business by interfacing with customers to define and convert opportunities and resolve customer complaints and issues. This is a direct-hire opportunity. Benefits Package 401k Life insurance Health insurance Vision insurance Short-term disability Long-term disability Paid holidays Paid time off Flexible spending accounts Health savings account Employee Assistance Program Required Education and Experience Bachelor’s degree (BS/BA) in an appropriate field of science or engineering (Chemistry or Chemical Engineering preferred) 3+ years of experience in pigment dispersions, paint technology, or coatings applications, or commensurate experience Direct colorant and/or paint formulation experience, or specific base chemistry experience (water, solvent, 1K, 2K, epoxy, urethane, acrylic, enamel, alkyd, etc.) Preferred Education and Experience Academic background in coatings chemistry, polymer chemistry, surfactant/additive technology, or rheology Power BI knowledge Experience with business ERP systems General Requirements Demonstrated problem-solving ability and capacity to manage multiple projects simultaneously Basic commercial understanding of business and customer priorities Excellent written and verbal communication skills Strong interpersonal skills Proven computer skills in Microsoft Word, Excel, and PowerPoint Ability to generate and work with Excel models while implementing new business enterprise systems Ability to work effectively in a close team environment Ability to travel to provide on-site customer support as deemed necessary by the Technical Service Manager, Coatings, or Business Director, Coatings Ability to communicate technology in terms of value-added features and benefits Ability to prepare exhibits, specimens, and presentations that illustrate key characteristics Essential Functions Comply with safety rules and regulations; attend safety meetings and training; inspect work areas for hazards or deficiencies; report injury, illness, and environmental incidents Design, plan, and execute project elements in the laboratory and in customer plants and laboratories to meet customer requirements and expectations Perform benchwork necessary to convert opportunities or resolve issues Provide timely communication and maintain recordkeeping at every stage of a project, including progress reports, updates, call reports, electronic laboratory notebook entries, and tracking of project milestones reached or missed Support and participate in ISO 9000 Business Management System and Health, Safety, and Environmental processes Comply with the quality nonconformance process for handling customer complaints and the Quality Management System, including resolving complaints through 8D Root Cause Analysis and other methodologies Determine specification requirements for materials used in or resulting from research and development Provide on-site customer support as required by the Technical Service Manager, Coatings, or Business Director, Coatings Participate in planning processes, including fiscal year tactical plans, budgetary expenses, project objectives, timelines, and technology development guidelines to address market-specific needs Establish safe chemical hygiene practices and procedures related to additive systems employed Communicate technical information in terms of value-added features and benefits aligned with project objectives Prepare exhibits, specimens, and presentations illustrating key characteristics Perform additional tasks and duties as assigned by the Supervisor or Manager Working Conditions Laboratory environment MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority‑owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world‑class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us. All Applicants must submit to background check and drug screening Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position #J-18808-Ljbffr