Technical Service Representative

Technical Service RepresentativeHouston, Texas (US-TX) United States (US) Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers. Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.The purpose of the Technical Services Representative is to drive sales volume growth by gaining specification approval at key customers. The Senior Technical Services Representative is the primary contact for customers' Engineering and R&D groups. The Senior Technical Services Representative is responsible for coordinating other technical needs such as sample support, FEA, training with local account representative. The role is also accountable for providing sales support and expertise through technical knowledge and industry experience. The role focuses on providing material selection and processing assistance to customers, as well as identifying new projects for [Nexeo division/team] at the design stage. An excellent understanding of target markets and the ability to develop relationships with decision makers are critical to achieving success in this role.Position Responsibilities:Ownership & Performance Focus: Takes responsibility for and ownership of work to achieve goals.Market Knowledge: Keeps up-to-date and informed on market, industry, and regulatory issues.Technical Knowledge: Understands technical needs of customers.Communication: Presents technical information to customers with awareness of customer context and level of comfort.Value Proposition: Understands entire value offering from Nexeo and competitors.Coordination & Collaboration: Works effectively in teams and groups.Customer Knowledge: Understands the customer's business, their history with Nexeo and their goals.Qualifications:Bachelor's degree in Plastics Engineering or a related technical field is preferredMinimum 5 years of related Plastics industry experience is required, injection molding experience preferredProficient computer skills in Excel, Word, and PowerPoint are requiredExperience with SAP is preferred30% overnight travel is requiredApplicants must be authorized to work in the United States.Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.