Job # PR24118

Job Title Technical Services Project Manager

Office Location Roanoke, VA or Houston, TX preferred

Business Function/Department Energy & Infrastructure Solutions/Technical Services

Sales Territory, if applicable N/A

General Role Description

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues

Role Accountabilities

- Serve as single point of contact for client service projects, agreements, and spare parts

- Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary

- Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

- Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met

- Provide timely updates on service project performance, status, and client relationship issues to immediate manager.

- Recommend and implement risk assessment and abatement plan to meet targets

- Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth

- Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines

- Design competitive and viable technical approaches to resolve client issues

- Produce accurate project execution estimates for cost and price evaluations of potential service orders

- Develop pricing strategies to maximize service project margins

- Evaluate supplier proposals to determine best technical and most economical solution for the application

- Identify opportunities, initiate, and execute process improvement initiatives in the organization

- Provide individual contributions necessary to meet client and business commitments

- Collect, analyze, and regularly report fleet data to management

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Minimum Qualifications

- Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience

- 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated continuous improvement in areas of responsibility

- Proficiency in MS Outlook, Excel, Word, and PowerPoint

- Availability to travel domestically and internationally 25% of the time, often on short notice

Preferred Qualifications

- 5 or more years of project management experience, including capital contracts in excess of $1M per contract

- 5 or more years of systems or application engineering experience

- Demonstrated success in client facing, sales or marketing related

- Proficiency in Oracle

- Proficiency in MS Projects, Access

Link to TMEIC Corporation Americas website: To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer