Technical Services Specialist Job

Technical Services Specialist Job Reporting to the Technical Services Manager, the Technical Services Specialist provides technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. The incumbent contributes to successful project execution and sales growth by delivering practical installation solutions, supporting training efforts, and providing actionable feedback to product development and engineering teams. What You'll Do: Serves as a technical subject matter expert on installation methods, product applications, and system performance. Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers. Analyzes installation challenges and recommend practical, cost-effective solutions in field and office environments. Reviews shop drawings, specifications, and installation instructions to ensure constructability and product alignment. Delivers training to internal teams, contractors, and customers on system installation and best practices. Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities. Participates in job site visits to troubleshoot issues, validate installation methods, and support project success. Assists in resolving claims, complaints, and field performance issues. Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders. Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction. What will make you successful: Architectural Product/Installation Support Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details. Working knowledge of construction practices, installation methods, and jobsite coordination. Hands-on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues. Understanding of architectural products (ceilings, walls, facades, specialty systems). Lighting/Electrical Technical Support Familiarity with lighting systems and controls, including: DMX, DALI, 0–10V, TRIAC, ELV LED drivers and power supplies Ability to read and interpret electrical schematics and lighting control documentation. Knowledge of NEC (National Electrical Code) requirements. General understanding of manufacturing and product application in the built environment. Strong problem-solving and analytical skills (practical, field-based solutions) Effective verbal and written communication skills with both technical and non-technical audiences Ability to train and educate customers, contractors, and internal teams Strong customer service orientation and responsiveness Ability to build relationships and collaborate cross-functionally (Sales, Engineering, Operations) Adaptability and situational judgment in both office and field environments Strong organizational and time management skills, including ability to manage multiple projects or site issues Attention to detail in reviewing drawings and specifications Ability to work independently with moderate supervision while exercising sound judgment Physical and Mental Demands: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection. Qualifications: Technical training, trade certification, apprenticeship, or equivalent hands-on experience in a relevant discipline required. Associate or bachelor's degree in construction management, engineering, architecture, or related field preferred. 5–7 years of experience in construction, architectural products, lighting/electrical systems, or related field. Hands-on field experience supporting installation, commissioning, or troubleshooting required. Experience supporting architectural systems and/or lighting/electrical components preferred. Experience working directly with contractors, installers, and project teams on job sites preferred. Certificates, Licenses, Registrations OSHA 10 or OSHA 30 certification Journeyman Electrician license or electrical apprenticeship experience Lift certification (e.g., scissor lift, boom lift) General adherence to safe jobsite practices and PPE requirements