Seeking a Technical Specialist who is an Epic-certified to build the following modules for the new DSOHF EHR: Epic Cadence and Epic Prelude.

ONLY CANDIDATES WITH CURRENT EPIC ANALYSTCERTIFICATIONS FOR ALL REQUIRED MODULES WILL BE CONSIDERED.

• The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Epic Cadence and Epic Prelude.
• The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules.
• This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.

Key Responsibilities

• Serve as the primary support contact for the application's end-users
• Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
• Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
• Evaluate hardware availability and software requirements
• Identify issues that arise in the application and working to resolve them
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
• Identify and implement requested changes to the system
• Serve as a liaison between end users' workflow needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

Business Acumen

• Understands the organization's strategic goals and how department goals support the organization.
• Seeks opportunities to extend and deepen learning of organization and area.
• Shares new information and knowledge with others.
• Be curious; question your assumptions when presented with an issue or question.
• Self-motivated to research and learn new information and explore new options.
• Seeks to maximize potential abilities and helps others.
  • Follow instructions, written or oral.
  • Adhere to all scheduling and attendance requirements.
• Honesty, truthfulness, reliability, accountability
  • Read, understand and apply regulations and policies.
• Knowledge of relevant privacy regulations such as The Privacy Act, Freedom of Information Act and HIPPA law
• Knowledge of front-end / patient access operations and workflows
• Knowledge and understanding of third-party applications.
  • Establishes professional working relationships.
• Communicates verbally with team, departments, guests, and management.

Communication

• Expresses oneself clearly in conversations, business writing and interactions with others.
• Delivers oral and written communications that are impactful and persuasive to their intended audiences.
• Demonstrates a high level of emotional intelligence in the face of conflict.
• Responds to tickets and emails in a timely manner.

Planning and Organizing

• Manages and monitors time and resources effectively to complete assignments.
• Utilizes resources and gets involvement from others where appropriate.
• Shares information, materials, and time readily with others who need them

Teamwork

• Encourages participation from all team members, regardless of role within organization; supports team members and customers.
• Identifies and works through conflict that may derail the collaborative process.
• Holds self and others accountable to create unifying goals and measure with peers.
• Support NCDHHS analyst team through knowledge sharing and concise documentation.
• Applies the knowledge of fundamental IT concepts.
• Asks questions, diligently seeks and is receptive of guidance.

Drive Change

• Anticipates potential concerns/resistance to change and takes constructive steps to address them.
• Encourages others to adopt new methods or technologies that add value or improve performance.
• Keeps others focused on critical goals and deadlines through periods of change or ambiguity.
• Be flexible and adopt new processes and methods.
• Stay positive in attitude and actions.

Working Conditions:

Essential:

• May be required to work after hours or on weekends as needed
• Infrequent travel
• Pass pre-employment drug test

Experience:

• Must have strong leadership and communication skills with the ability to effectively present information to clinical and business leaders within the organization.
• Work with trainers to develop and maintain application specific training curriculum and materials
• Must have 5 years' experience with Epic Cadence/Prelude
• 4+ years of direct client healthcare domain knowledge such as patient flow, scheduling, registration, Real Time Eligibility and Authorization, Insurance Verification, etc.
• Ability to work in small groups under tight project deadlines.
• Working closely with business and patient access leaders around Epic workflow and to translate business needs to Epic functionality.
• Must possess Epic certification in Patient Access, specifically Prelude and Cadence
• Minimum of five years' progressive patient access/healthcare experience with demonstrated experience in Epic build.
• Self-starter with demonstrated teamwork & communication skills.
• Excellent communication and collaboration skills.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
• Experience working with Third Party Vendors such as Experian and Relay Health? Not sure if this is applicable?
• Knowledge of registration and scheduling operations and workflows
• Behavioral Health
• Developing testing scripts