Technical Support Analyst – Public Safety Communications

Location: Washington, DC
Employment Type: Contract

Role Overview

A public safety emergency communications organization in Washington, DC is hiring a Technical Support Analyst to assist with the operation and support of critical communications technologies. This role focuses on troubleshooting, system support, and documentation within a PSAP/ECC environment.

Key Duties

• Support daily operation of radio and information technology systems
• Identify, troubleshoot, and escalate technical issues as needed
• Assist in maintaining system documentation and performance records
• Support data analysis and reporting related to technology usage
• Participate in system testing, upgrades, and maintenance activities

Education & Experience

• Bachelor’s degree required
• 2+ years of professional experience supporting relevant technology

Core Competencies

• Knowledge of PSAP/ECC hardware and software systems
• Proficiency in spreadsheets, databases, word processing, and utilities
• Basic knowledge of planning and modeling techniques
• Strong problem-solving and analytical reasoning skills
• Ability to gather and present technical information clearly
• Solid IT background with relevant academic coursework