Technical Support Analyst

Our direct client the Texas Department of Transportation (TXDOT) is seeking Technical Support Analyst. TXDOT is particularly interested in candidates who can not only provide desktop support but who can work across both operational support and technical initiatives, development support, documentation, and process improvement.

Candidates must reside in Austin, Texas or within a 50-mile radius of Austin city limits. Candidates based outside of these parameters will not be considered.

Stand-Out Qualities

• Candidates with Texas State Government experience. Second to this is any other local, state, or federal government expertise.

Vendors providing candidates must be enrolled and participating in E-Verify and must maintain appropriate employment eligibility documentation for the individuals they represent.

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Job Details

Technical Support Analyst

Duration: 12 months

Location: Fully on-site

Rate: $30.00 - $55.00/hr. Please provide your most competitive rate. *

No H1B/PT/OPT

Austin, Texas or within a 50-mile radius of Austin city limits

TXDOT

If you would like to submit a qualified candidate, please provide the following 2 items:

1. Resume: Send an updated resume in word format.
2. Completed Skills Matrix & References (attached)
3. LinkedIn Profile:

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Responsibilities

The ideal candidate will be a technical resource who is comfortable with troubleshooting issues, supporting business applications and systems, and assisting with broader technical needs as they arise. We are particularly interested in candidates who can work across both operational support and technical initiatives, development support, documentation, and process improvement.

While a key component of this role will be help desk and application support, TXDOT looking for a candidate who can also support areas outside of end user support.

Additional experience in areas such as:

• Help desk and end user technical support
• Application troubleshooting and support
• AI, integrations, or automation
• Technical documentation and knowledge management
• Working with both business users and technical teams

Qualifications:

Minimum (Required):

Preferred (Optional):