We are seeking a Technical Support Analyst to join our team.

This role will involve analyzing, optimizing, and improving computer systems, managing Google Workspace and Chrome OS environments, and providing IT support across educational and instructional programs. The ideal candidate will have experience in Google Workspace administration, device management, and troubleshooting Chrome OS and Apple devices, with a passion for technology operations and support.

Job Title: Technical Support Analyst

Location: Forsyth, GA or Decatur, GA (Hybrid)

Duration: 7+ Months (with possible extension)

Job Description:

• Manage and administer the Google Chrome Management Console for devices and users including Gmail, Calendar, Groups, and Shared Mailboxes.

• Monitor all aspects of Google Workspace domain including usage, user status, storage, security, and file sharing.

• Manage and monitor sync tools, logs, email alerts, and reports for all activities.

• Configure, deploy, and update Chromebooks, extensions, and educational applications.

• Enforce device and user policies including content filters, sign-in restrictions, and security settings.

• Provide Tier 1 2 technical support to users on Chrome OS and Google Workspace for Education.

• Troubleshoot hardware, software, and connectivity issues related to Chrome devices.

• Collaborate with instructional technology teams to ensure compatibility of digital learning tools.

• Maintain accurate inventory records for Chrome devices and peripherals.

• Document support procedures, user guides, and troubleshooting steps.

• Analyze support trends to recommend improvements in device management and user experience.

• Monitor system performance, updates, and security compliance within the Chrome environment.

Qualifications:

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 2+ years of experience providing IT support or systems administration, preferably in an educational environment.

• Hands-on experience managing Google Workspace for Education and Chrome OS devices.

• Proficiency with Google Admin Console, Chrome Management Console, and Google Workspace.

• Proficiency in Apple products and Mac support.

• Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

• Experience supporting web-based applications and learning management systems (LMS).

Preferred Qualifications:

• Google Certified IT Support Professional or Google Certified Administrator.

• Experience with large-scale Chromebook deployments.

• Familiarity with content filtering tools and device compliance reporting.

Working Conditions:

• Standard office and hybrid work environment.

• Travel required throughout the state of Georgia.

• Occasional lifting up to 25 lbs.

• May require entry into correctional facilities with escort.

Why Join Us?

• Trilyon, Inc., offers a comprehensive benefits package.

• Opportunities for growth and professional development.

• Collaborative and inclusive company culture.

Equal Employment Opportunity (EEO) Statement:

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Thank you
Anjali Sharma