Junior/Graduate Technical Support Analyst x 3 - Harrogate - New! (REFGJ10)Location: Harrogate (Hybrid)Employment type: Permanent I'm recruiting for a Junior Technical Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.Key Responsibilities:1st/2nd line technical support in a 24/7 teamMonitor and resolve faults across network and telephony systemsLog and manage incidents, escalating where necessaryMaintain customer communication and SLA adherenceKey Technologies:Networking: Cisco, Meraki, Fortinet, HuaweiTelephony: VoIP, SIP, Broadworks, TeamsVPN, BGP, MPLS, SD-WAN, WLAN, CellularMonitoring tools & data centre environmentsIdeal Candidate:Experience in technical support (1st or 2nd line)Strong desire to learn and progressGood communication & fault-solving skillsCertifications like CCNA, SSCA, or ITIL (nice to have)Apply now to hear more details!