Job Title:

Technical Support Analyst (Hybrid)

Location:

Forsyth, GA

Duration:

8 months

Interview Process:

Either Web Cam or In Person

Job Description

Key Responsibilities:

• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group,Shared Mailboxes, Google Sties, and associated policy and account management.

• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.

• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.

• Configure, deploy, and update Chromebooks, extensions and educational applications

• Enforce device and user policies, including content filters, sign in restrictions, and security settings

• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education

• Troubleshoot hardware, software and connectivity issues related to Chrome devices

• Collaborate with instructional technology teams to ensure compatibility of digital learning tools

• Maintain accurate inventory records for Chrome devices and peripherals

• Document support procedures, user guides, and troubleshooting steps

• Analyze support trends to recommend improvements in device management and user experience

• Monitor system performance, updates and security compliance within the Chrome environment

Qualifications:

• Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)

• 2+ years of experience providing IT support or systems administration preferably in an educational setting

• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Technical Skills

• Proficiency with Google Admin Console, Chrome Management Console and Google workspace

• Proficiency in Apple products and Mac support

• Familiarity with device imaging, policy configuration, and remote management tools

• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices

• Experience supporting web-based applications and learning management systems (LMS)

Soft Skills

• Strong problem-solving skills

• Ability to translate technical information into user friendly terms

• Customer service mindset with patience and professionalism

• Excellent organizational and documentation abilities

• Strong communication skills

Preferred Qualifications

• Google Certified IT Support Professional or Google Certified Administrator

• Experience with large scale Chromebook deployments

• Familiarity with content filtering tools and device compliance reporting

Working Conditions

• Standard office and/or hybrid work environment

• Travel is required throughout the state of Georgia

• Occasional lifting of up to 25 lbs

• Will be required to go into prison setting with escorts

Top Skills & Years of Experience

Required/Desired Skills

Recruiter Details:

Name : Anjali at gsksolutions dot com

Contact : Eight three two - Two one nine - Three two six three