Our client, a payment solutions company, is seeking a Technical Support Analyst for a 6+ month contract role located in Moon Township, PA. This role is on-site, 5 days per week. Job Summary The Technical Support Analyst II is a customer centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Responsibilities Handling multiple communication channels for support requests from end users including incoming calls, tickets within the ServiceNow ticketing system, instant message and email (both Microsoft & Google) to record and resolve reported incidents, service requests, and access requests within agreed service levels. The technician will investigate and respond to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users in the most efficient manner available. #J-18808-Ljbffr