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Technical Support Analyst

In New York United States

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Technical Support Analyst   

JOB TITLE:

Technical Support Analyst

JOB TYPE:

Full-time

JOB LOCATION:

New York New York United States

JOB DESCRIPTION:

About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy.
The Museum lives in two iconic sites in New York CityThe Met Fifth Avenue and The Met Cloisters.
Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects.
We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage.
Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member from security officers to researchers to scientists and beyond lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertiseand inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
You will help our employees solve their computer problems.
You will monitor customer requests and track issues to completion.
You will resolve issues involving operating systems, software applications, user errors, how-to questions, etc.

PRIMARY RESPONSIBILITIES & DUTIES:
  • Provide telephone, e-mail, walk-in, and on-site technical support as needed for service calls assigned through the Help Desk according to Departmental procedures
  • Provide direct support to Museum staff for computer problems involving operating systems, software applications, user errors, how-to questions, etc.
  • Coordinate augmentative and collaborative support as needed for Technology Staff regarding challenging Help Desk call assignments for multiple users at a time.
  • Mentoring and instruct employees on the use of the Help Desk application and customer service skills to Technology staff, interns, apprentices, and others as assigned by the Manager
  • Install computers, related hardware, and software, and connect computer equipment to the Museums' LAN in collaboration with other Technology staff
  • Work independently to troubleshoot and diagnose computer problems, recommend solutions, resolve computer problems, or escalate calls to appropriate staff
  • Update Technical Support Staff regularly regarding problem resolutions discovered, document resolutions, and add information to the Technology Knowledge Base
  • Participate actively in Technical Support Team activities and meetings and update Technical Support Staff regularly regarding problem resolutions discovered
  • Assist with Virus protection software setup and use across all Museum PCs
  • Other related duties
REQUIREMENTS & QUALIFICATIONS:
  • 2 years experience supporting computers and networks preferred.
  • Ability to work flexible hours (Off-hours, weekend, and holiday support)
  • Demonstrated experience with the installation and support of the following: Microsoft Windows 10 and 11, Basic Networking solutions, MS Office 365, Virus Protection software, MAC operating systems, and software
  • Knowledge of SCCM, Kace, POS, and AD
  • Knowledge of current computer technologies, and all technologies in use at the Museum
  • MOUS/MCSE or equivalent a plus
COMPENSATION RANGE:
  • Pay Range: $80,000 - $85,000
  • The advertised pay scale reflects the good faith minimum and maximum salary range for this role.
    The advertised pay scale is not a promise of a particular wage for any specific employee.
    The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidates experience, education, special licensing or qualifications, and other factors.

Location Requirements
At time of employment, employees are expected to be located within commuting distance of the Museum.
Commuting distance means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the Tri-state and PA areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees.
Note: Benefits Offering may differ based on Employee Status.
  • Medical, dental, vision and life insurance
  • 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
  • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
  • Long-term disability coverage
  • Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
  • Commuter benefits (pre-tax income for parking or mass transit expenses)
  • Free financial-planning services
  • Financial assistance for relevant coursework, seminars, and training programs
  • 25% discount for staff in Museum shops
  • A subsidized staff cafeteria
  • Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications.
We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role.
If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals.
As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations.
If reasonable accommodation is needed in this process, please contact
benefits@metmuseum.
org
.
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

85000 per year

SNAPRECRUIT ID:

S-1707245711-37e0cdd08352c517ec090d4eb8b223e7

LOCATION:

New York United States

CITY:

New York

Job Origin:

jpick2

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York CityThe Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member from security officers to researchers to scientists and beyond lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertiseand inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
You will help our employees solve their computer problems. You will monitor customer requests and track issues to completion. You will resolve issues involving operating systems, software applications, user errors, how-to questions, etc.

PRIMARY RESPONSIBILITIES & DUTIES:
  • Provide telephone, e-mail, walk-in, and on-site technical support as needed for service calls assigned through the Help Desk according to Departmental procedures
  • Provide direct support to Museum staff for computer problems involving operating systems, software applications, user errors, how-to questions, etc.
  • Coordinate augmentative and collaborative support as needed for Technology Staff regarding challenging Help Desk call assignments for multiple users at a time.
  • Mentoring and instruct employees on the use of the Help Desk application and customer service skills to Technology staff, interns, apprentices, and others as assigned by the Manager
  • Install computers, related hardware, and software, and connect computer equipment to the Museums' LAN in collaboration with other Technology staff
  • Work independently to troubleshoot and diagnose computer problems, recommend solutions, resolve computer problems, or escalate calls to appropriate staff
  • Update Technical Support Staff regularly regarding problem resolutions discovered, document resolutions, and add information to the Technology Knowledge Base
  • Participate actively in Technical Support Team activities and meetings and update Technical Support Staff regularly regarding problem resolutions discovered
  • Assist with Virus protection software setup and use across all Museum PCs
  • Other related duties
REQUIREMENTS & QUALIFICATIONS:
  • 2 years experience supporting computers and networks preferred.
  • Ability to work flexible hours (Off-hours, weekend, and holiday support)
  • Demonstrated experience with the installation and support of the following: Microsoft Windows 10 and 11, Basic Networking solutions, MS Office 365, Virus Protection software, MAC operating systems, and software
  • Knowledge of SCCM, Kace, POS, and AD
  • Knowledge of current computer technologies, and all technologies in use at the Museum
  • MOUS/MCSE or equivalent a plus
COMPENSATION RANGE:
  • Pay Range: $80,000 - $85,000
  • The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidates experience, education, special licensing or qualifications, and other factors.

Location Requirements
At time of employment, employees are expected to be located within commuting distance of the Museum. Commuting distance means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the Tri-state and PA areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
  • Medical, dental, vision and life insurance
  • 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
  • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
  • Long-term disability coverage
  • Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
  • Commuter benefits (pre-tax income for parking or mass transit expenses)
  • Free financial-planning services
  • Financial assistance for relevant coursework, seminars, and training programs
  • 25% discount for staff in Museum shops
  • A subsidized staff cafeteria
  • Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact
benefits@metmuseum.org
.
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.


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