Akkodis is seeking a Technical Support Analyst for a Contract job with a client in Skaneateles, NY. Rate Range: $25/hour to $28/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Job Description Provide second-line technical support to end users via remote and onsite assistance Resolve hardware, software, operating system, application, and connectivity issues Act an escalation point for incidents and service requests from the Service Desk Install, configure, replace, and decommission desktops, laptops, peripherals, and mobile devices Image, test, validate, and deploy end-user devices and applications Deliver hands‑on desk‑side support and end‑user guidance following issue resolution Support VIP users and critical business meetings as required Accurately document incidents, service requests, and resolutions in the ticketing system Ensure tickets and tasks are completed within agreed service level agreements (SLAs) Maintain accurate asset records and manage IT equipment inventory Collaborate with internal support teams and  escalate unresolved issues when necessary Follow defined operational, security, and customer support procedures Maintain a high standard of customer service and user satisfaction If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at . Equal Opportunity Employer/Veterans/Disabled Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr