Technical Support Consultant

*CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world's leading IT Solution Providers. We "Design Build and Operate" complex, best-of-breed data and data center solutions for highly recognizable customers.About the RoleWe're looking for a Technical Support Consultant with 3–5 years of experience to provide Level 2 support across Windows and Mac environments, supporting on-site, remote, and work-from-home users. This is a contract hybrid position.What You'll Do• Provide Level 2 support for Windows and Mac devices• Support on-site, remote sites, and work-from-home computing environments• Handle day-to-day troubleshooting activities• Apply an enterprise and strategic mindset to plan, analyze, design, implement, and operate technical solutions• Resolve complex technical issues quickly, using a fact-based approach that maintains strong relationships• Build effective working relationships with business stakeholders (especially call center), Technology, and vendor partner leadersWhat You'll Bring• Strong understanding of call center environments, including applications, portals, telephony, and testing• Excellent verbal and written communication and negotiation skills• Understanding of infrastructure platforms, services, and technology processes• Self-motivated with a drive to identify and deliver the right solutions• Strong knowledge of Microsoft Windows, Mac OS, and the Microsoft Office Suite & Outlook• Working knowledge of connectivity tools (wireless, Cisco AnyConnect, Citrix)