Technical Support Desk Engineer

*** Hybrid / Remote & On-site

Direct-hire / permanent position with a leading Managed Service Provider (MSP) in Western North Carolina, committed to delivering outstanding IT solutions and support to our valued clients. Our team thrives on innovation, collaboration, and dedication to customer satisfaction. We pride ourselves on nurturing a dynamic and caring workplace where your talents can flourish.

Position Overview:

Join our dynamic team as a Technical Support Desk Engineer and become a vital contributor to our customers' success. Servicing the Western North Carolina region and beyond, you will be part of a team providing exceptional service-desk technical support to our customers. You will utilize ConnectWise Manage as your primary PSA tool, ensuring seamless and efficient IT service delivery.

We understand the importance of flexibility in today's work environment. This opportunity may be remote, or a hybrid of in-person and remote, allowing you to balance your professional commitments with personal preferences while staying connected to our vibrant headquarters.

Key Responsibilities:

- Deliver top-notch technical support for Windows desktops and laptops, with a focus on both hardware and operating system
troubleshooting.

- Manage and troubleshoot Windows Group Policy and Active Directory environments.

- Handle Microsoft Entra Directory Services and Microsoft 365 mailbox and user management.

- Administer Axcient Backup and Disaster Recovery solutions or similar applications.

- Support Windows Server administration, including Active Directory, File and Print Services, DNS, and DHCP.

- Manage basic TCP/IP networking, and SonicWALL TZ series firewall configuration.

- Provide enterprise wireless configuration and troubleshooting support.

- Maintain excellent communication with clients, offering clear and courteous support in person and via telephone.

- Self-manage your calendar and prioritize tasks effectively, solving problems in order of impact and urgency.

- Collaborate seamlessly with team members to ensure superior service delivery.

Qualifications:

- Proven knowledge of ConnectWise Manage PSA

- Solid experience in Windows desktop and laptop troubleshooting.

- Proficient in managing Windows Group Policy and Active Directory.

- Experience with Microsoft Entra Directory Services and Microsoft 365 user management.

- Understanding of Axcient Backup solutions or similar platforms.

- Knowledgeable in Windows Server fundamentals and network management, including DNS and DHCP.

- Familiarity with SonicWALL TZ series firewalls and enterprise wireless networks.

- Exceptional communication skills and professional telephone etiquette.

- Strong organizational skills with the ability to prioritize effectively and work independently.

- Team-oriented, with a commitment to collaboration and continuous improvement.

What We Offer:

- Competitive salary

- Generous Paid Time Off (PTO)

- Comprehensive retirement plan

- Dental and vision insurance

- Health insurance

- Paid holidays

- Disability and life insurance

Equal Employment Opportunity:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,
or veteran status.

Join Us:

Join our family in the heart of Asheville, NC, and the beautiful Western NC region, where your skills will be celebrated, your passions nurtured, and your growth prioritized. Be part of a team where the local culture meets innovation and dedication, helping our valued customers leverage technology to achieve success in their business. Apply today to become a key player in our local success story!

If you're ready to advance your career in a cutting-edge environment and bring your expertise to a company that values innovation, creativity, and an excellent attitude, we want to hear from you!